CRM Support & Solutions Analyst

Mentmore Recruitment Ltd; Bracknell; Hybrid; GBP 38,000; Full time

Job summary

A UK-based not-for-profit organisation is seeking a CRM Support & Systems Analyst to join their Digital, Data & Technology team. This role focuses on enhancing and supporting the CRM and core systems, ensuring smooth operations and high data quality. Key responsibilities include providing technical support, troubleshooting issues, supporting process improvements, and creating user training materials. Ideal candidates should have experience in CRM support, preferably with Microsoft Dynamics, and possess strong problem-solving and communication skills. Hybrid work model offered.

Qualifications

• Experience in a CRM or application support role.
• Good understanding of service management principles.
• Confident communicator and proactive collaborator.

Responsibilities

• Provide technical CRM/application support and manage incidents.
• Troubleshoot system and data issues with teams and suppliers.
• Support improvements through business analysis.

Skills

Technical CRM/application support

Problem-solving skills

Attention to detail

Communication with non-technical stakeholders

Tools

Microsoft Dynamics CRM

Job description

CRM Support & Systems Analyst

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Bracknell (Hybrid - 1 day per week in office)
£38,000 per annum

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We're working with a UK-based not‑for‑profit organisation to recruit a CRM Support & Systems Analyst to join their Digital, Data & Technology team.

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This role focuses on supporting and improving the organisation's CRM and core systems, ensuring smooth day‑to‑day operation, high data quality, and effective system use across the business.

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Key responsibilities include:

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• Providing technical CRM/application support and managing incidents and service requests
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• Troubleshooting system and data issues and working with internal teams and third‑party suppliers to resolve them
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• Supporting system and process improvements through business analysis and change delivery
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• Maintaining data quality and supporting system administration activities
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• Creating user training materials and delivering system training sessions
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About you:

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• Experience in a CRM or application support role (Microsoft Dynamics CRM experience desirable)
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• Good understanding of service management principles and data structures
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• Strong problem‑solving skills and attention to detail
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• Confident communicator, comfortable working with non‑technical stakeholders
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• Proactive, collaborative, and motivated by working in a purpose‑driven organisation
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If this seems like a good fit for you, please apply with an up‑to‑date CV for consideration.