CRM Support & Solutions Analyst

Mentmore Recruitment; Bracknell; Hybrid; GBP 32,000 - 38,000; Full time

Job summary

A UK-based not-for-profit organization is seeking a CRM Support & Systems Analyst in Bracknell. This hybrid position involves providing technical support and improving the organization's CRM and core systems. Key responsibilities include troubleshooting issues, supporting system improvements, and maintaining data quality. The ideal candidate has experience in CRM support, strong problem-solving and communication skills, and is motivated by working in a purpose-driven organization. This role offers a salary of £38,000 per annum.

Qualifications

• Experience in a CRM or application support role.
• Understanding of service management principles and data structures.
• Confident communicator working with non-technical stakeholders.

Responsibilities

• Provide technical CRM/application support and manage incidents.
• Troubleshoot system and data issues.
• Support system and process improvements through business analysis.
• Maintain data quality and support system administration.
• Create training materials and deliver user training.

Skills

CRM/application support experience

Problem-solving skills

Communication skills

Attention to detail

Collaboration

Tools

Microsoft Dynamics CRM

Job description

CRM Support & Systems AnalystBracknell (Hybrid - 1 day per week in office)
£38,000 per annum

We're working with a UK-based not-for-profit organisation to recruit a CRM Support & Systems Analyst to join their Digital, Data & Technology team.

This role focuses on supporting and improving the organisation's CRM and core systems, ensuring smooth day-to-day operation, high data quality, and effective system use across the business.

Key responsibilities include:

• Providing technical CRM/application support and managing incidents and service requests
• Troubleshooting system and data issues and working with internal teams and third-party suppliers to resolve them
• Supporting system and process improvements through business analysis and change delivery
• Maintaining data quality and supporting system administration activities
• Creating user training materials and delivering system training sessions

About you:

• Experience in a CRM or application support role (Microsoft Dynamics CRM experience desirable)
• Good understanding of service management principles and data structures
• Strong problem-solving skills and attention to detail
• Confident communicator, comfortable working with non-technical stakeholders
• Proactive, collaborative, and motivated by working in a purpose-driven organisation

If this seems like a good fit for you, please apply with an up to date CV for consideration.