CRM Manager

SF Recruitment; Nottingham; Hybrid; GBP 40,000; Full time

Job summary

A recruitment firm is seeking a CRM Manager in Nottingham to enhance customer relationship processes. This role requires solid CRM management experience, with a focus on promoting best practices and driving user adoption across teams. The position offers a salary of £40,000, hybrid working, and opportunities for UK and international travel.

Benefits

Salary around £40,000

Hybrid working

UK and international travel opportunities

Qualifications

• Experience in CRM management preferable, Capsule experience is an advantage.
• Service-minded, approachable with influence on adoption.
• Confident in reporting and analysis.

Responsibilities

• Promote best practice CRM use across the business.
• Support and train colleagues on CRM processes.
• Maintain clean, accurate data and sales pipelines.
• Produce reports and dashboards.
• Support lead generation and events.
• Act as a first point of contact for troubleshooting.

Skills

CRM management experience

Strong communication skills

Stakeholder engagement

Detail-oriented

Outgoing personality

Tools

Capsule

Job description

Overview

CRM Manager

Location: Nottingham (2-3 days in office, with travel opportunities)

Salary: £40,000 + benefits

We are seeking a CRM Manager to take ownership of a growing business's customer relationship management system (Capsule). This role is about more than dashboards and reports — it's about helping people work smarter, ensuring data accuracy, and embedding CRM best practice across sales and marketing teams.

Key Responsibilities

• Promote best practice CRM use across the business
• Support and train colleagues on CRM processes and reporting
• Maintain clean, accurate data and consistent sales pipelines
• Produce reports and dashboards to measure performance
• Support lead generation, events, and quoting activity within CRM
• Act as a first point of contact for troubleshooting and user support
• Travel to UK and international offices as required (Amsterdam, Istanbul, Dubai)

Candidate Profile

• Experience in CRM management (Capsule experience an advantage)
• Strong communication and stakeholder engagement skills
• Service-minded, approachable, and able to influence adoption
• Organised, detail-oriented, and confident with reporting
• Outgoing personality, able to engage teams at all levels

The Offer

• Salary around £40,000
• Hybrid working: 2-3 days in Nottingham office (near Mansfield)
• UK and international travel opportunities
• Opportunity to shape CRM usage across a multi-site business

If you're looking for a role where you can combine CRM expertise with people skills, and play a key part in driving sales and marketing performance, we'd love to hear from you