CRM Manager

Maxwell Bond; Manchester; Hybrid; GBP 43,000; Full time

Job summary

A leading marketing agency in Manchester is looking for a CRM Manager to design and run personalised multi-channel campaigns. The ideal candidate will bring creativity and data analysis skills to strengthen customer engagement and loyalty across AMEA and EMEA markets. Experience in a similar role and strong communication skills are essential for effective collaboration. This hybrid position offers a competitive salary along with various benefits.

Benefits

25 days holiday plus 4 flexible bank holidays

Option to buy up to 10 extra days off

10% pension and annual bonus scheme

Health & wellbeing support

On-site gym

Discounts on travel products, retail, and rail

2 paid volunteering days annually

Learning opportunities and mentoring

Enhanced parental leave

Qualifications

• Experience in a CRM Manager role.
• Confidence with data and segmentation.
• Enjoys the creative side of bringing campaigns to life.
• Strong communication and collaboration skills.

Responsibilities

• Design and run personalised, multi-channel campaigns (including email and SMS).
• Spot opportunities in data, test new ideas, and ensure continuous learning and improvement.
• Collaborate with different teams across the company to shape customer journeys.

Skills

Data analysis

Campaign design

Segmentation

Creativity

Communication

Collaboration

Job description

Overview

CRM Manager

Manchester (Hybrid)

£43K + Benefits

Do you love using data and creativity to bring customers closer to a brand? Maxwell Bond are on the search for a CRM Manager to join a friendly, fast-moving marketing team and help shape how they connect with customers across AMEA and EMEA markets.

In this role, you will design and run personalised, multi-channel campaigns (including email & SMS) that make every interaction feel relevant and engaging. You will be the person who spots opportunities in the data, tests new ideas, and makes sure they are always learning and improving.

The end goal? Happier customers, stronger loyalty, and great results for the business.

You will be working closely with different teams across the company, so communication and collaboration are key. They are looking for someone with experience in a CRM Manager role, who’s confident with data and segmentation but also enjoys the creative side of bringing campaigns to life.

Responsibilities

• Design and run personalised, multi-channel campaigns (including email and SMS).
• Spot opportunities in data, test new ideas, and ensure continuous learning and improvement.
• Collaborate with different teams across the company to shape customer journeys.

Qualifications

• Experience in a CRM Manager role.
• Confidence with data and segmentation.
• Enjoys the creative side of bringing campaigns to life.
• Strong communication and collaboration skills.

Benefits

• 25 days holiday (rising to 28) plus 4 flexible bank holidays
• The option to buy up to 10 extra days off
• 10% pension and an annual bonus scheme
• Health & wellbeing support, including MediCash and an on-site gym
• Discounts on travel products, retail, and rail
• 2 paid volunteering days every year
• Regular events and activities, from wellbeing sessions to inclusion & diversity events
• Learning opportunities, including mentoring and learning grants
• Enhanced parental leave