CRM Growth Lead: Strategy, Automation & Insights

Alfred Kärcher SE & Co. KG; Banbury; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global cleaning technology company in Banbury seeks a CRM Manager to drive strategic CRM initiatives. The role involves managing the CRM team, enhancing customer interaction efficiency, and establishing strong stakeholder relationships. Ideal candidates should have CRM experience, especially with Microsoft Dynamics 365, strong leadership skills, and a solid understanding of data analytics. This is an opportunity to impact CRM processes and contribute to business growth in the UK and Ireland.

Benefits

Pension Scheme

Discretionary Bonus Scheme

24 days annual holiday plus bank holidays

Critical Illness Cover

Life Insurance

Qualifications

• Proven experience in CRM systems and management.
• Ability to enhance customer interactions through CRM optimizations.
• Experience in project management for system updates.

Responsibilities

• Manage and coach the CRM team to deliver strategic priorities.
• Establish relationships with key stakeholders.
• Provide regular CRM reporting and analysis.
• Optimize marketing and sales processes using CRM data.
• Collaborate across teams to implement commercial applications.

Skills

CRM experience, preferably MS Dynamics 365 or Salesforce or Oracle

Strong management and leadership skills

A good understanding of data analytics

Operational and strategic approach

Tools

SAP

Job description

A leading global cleaning technology company in Banbury seeks a CRM Manager to drive strategic CRM initiatives. The role involves managing the CRM team, enhancing customer interaction efficiency, and establishing strong stakeholder relationships. Ideal candidates should have CRM experience, especially with Microsoft Dynamics 365, strong leadership skills, and a solid understanding of data analytics. This is an opportunity to impact CRM processes and contribute to business growth in the UK and Ireland.