CRM Executive

Adecco; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A consultancy agency is seeking a CRM Executive in Chester, UK. This role involves leading CRM implementations, configuring leading platforms like HubSpot and Salesforce, and managing client projects. The ideal candidate has a strong background in email marketing and a proven track record in CRM solutions. The position offers a collaborative environment, career development opportunities, and unique perks such as weekly Padel sessions and a health scheme.

Benefits

Cycle Scheme

Weekly Padel Sessions

Friday Drinks

Vitality Health Scheme

Career Development

Qualifications

• Proven experience delivering CRM implementations in an agency or consultancy setting.
• Hands-on expertise with one or more CRM platforms.
• Strong background in email marketing and automation.

Responsibilities

• Own the process from discovery to configuration and optimisation.
• Work hands-on with leading CRM platforms.
• Design and execute tailored email strategies.

Skills

CRM Implementations

Email Marketing

Project Management

Client Communication

Data Management

Tools

HubSpot

Salesforce

Dynamics

Zoho

Job description

Job Title: CRM Executive

Location: Chester, UK (Office-Based)

Contract: Full-Time, Permanent

Salary: Competitive + Excellent Benefits

About the Role

Are you passionate about transforming customer experiences through smart marketing technology? We're looking for a Marketing Automation & CRM Implementation Executive to join our vibrant team and play a key role in delivering cutting-edge CRM solutions for clients.

This is your chance to combine technical expertise with creative thinking, helping businesses connect with their audiences through seamless automation, personalised journeys, and data-driven strategies.

What You’ll Do

• Lead CRM Implementations: Own the process from discovery and scoping to configuration, launch, and optimisation.
• Configure Leading Platforms: Work hands‑on with HubSpot, Salesforce, Dynamics, and Zoho to meet client goals for acquisition, nurturing, retention, and reporting.
• Data Management: Handle migrations, field mapping, integrations, and consent, ensuring compliance with privacy regulations.
• Be the Expert: Act as the go‑to CRM specialist for client accounts, providing training, documentation, and ongoing support.
• Email Marketing Excellence: Design and execute tailored email strategies, build automated journeys (welcome, onboarding, lead nurturing, re‑engagement), and implement A/B testing for continuous improvement.
• Client Collaboration: Present solutions, share insights, and deliver recommendations that drive measurable results.
• Project Management: Juggle multiple client projects, ensuring deadlines, quality, and scope are met.
• Cross‑Team Collaboration: Work closely with account managers, strategists, developers, and creatives to deliver integrated solutions.
• Performance Analysis: Set up dashboards, track KPIs, and uncover optimisation opportunities to enhance segmentation, automation, and customer journeys.

What We’re Looking For

• Proven experience delivering CRM implementations in an agency or consultancy setting.
• Hands‑on expertise with one or more CRM platforms (HubSpot, Salesforce, Dynamics, Zoho).
• Strong background in email marketing and automation.
• Confident working directly with clients and senior stakeholders.
• Skilled at managing multiple projects and priorities.
• Solid understanding of CRM data structures, integrations, and lifecycle marketing.
• Knowledge of email compliance, consent management, and data privacy regulations.

What We Offer

• A fun, collaborative, and creative work environment where ideas thrive.
• Cycle Scheme – Make your commute healthier and greener.
• Weekly Padel Sessions – Stay active and connect with colleagues.
• Friday Drinks – Celebrate the week with a relaxed social vibe.
• Vitality Health Scheme – Enjoy free health insurance and wellness benefits.
• Career Development – Grow your skills and advance your career in a supportive team.

Ready to make an impact? Apply today and bring your expertise to a role where innovation meets opportunity!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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