CRM Executive

TFG London; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading retail organization in the UK is looking for a CRM Executive to join their team. You will be responsible for managing CRM campaigns across various territories while collaborating with partners to ensure optimal performance. The ideal candidate has a background in CRM for retail, is innovative, and can work effectively under pressure. This role offers great benefits, including a significant employee discount and enhanced holiday entitlement.

Benefits

70% employee discount

Up to 28 days holiday

Financial and Wellbeing assistance

Enhanced Maternity package

Unlimited access to Virtual GP service

Qualifications

• Ability to generate innovative ideas rapidly.
• Hands-on experience with analytics tools.
• Experience in fast-paced work environments.

Responsibilities

• Plan and execute CRM campaigns across territories.
• Work with partners to deliver effective CRM campaigns.
• Monitor database numbers and churn rates.

Skills

CRM specialist

Experience with CDP/ESP/CRM platforms

Ability to manage CRM campaigns

Experience using Exponea

Job description

At TFG London, we believe that it’s our team who bring our house of brands to life. All our colleagues across Hobbs, Phase Eight, Whistles and Inside Story play a vital role in our success story and that story is only getting more exciting! We've grown to operate across the UK and in eight other international destinations, and we're incredibly excited about our future, which includes expanding our current fashion, lifestyle and homeware brands and bringing new ones into our portfolio.

Our success is all thanks to our amazing people as we look to appoint a CRM Executive to assist our CRM team as we continue to pursue our ambitious growth plans.

Key Responsibilites :

• Take ownership of the planning, execution and optimisation of CRM campaigns across all territories for the Group.
• Work collaboratively with cross-functional internal and external partners to deliver CRM campaigns
• Implement test and learn plans for optimising campaign performance and improving customer KPIs
• Collaborate with the insights team to track and monitor campaign performance and customer KPIs
• Monitor database numbers to ensure there is an accurate view of active opt ins and understand the impact of our activities on churn rates.

About You

To be successful in the CRM Executive role, you will have the following skills and experience :

• CRM specialist comfortable managing CRM campaigns for a retail business with a global footprint
• Experience working with CDP / ESP / CRM platforms
• Fearless with the ability to generate ideas that can be tested rapidly to challenge current ways of working
• Hands‑on experience with analytics packages
• Demonstrable ability to work in fast‑paced environments working to tight deadlines
• Ability to prioritise and manage multiple workstreams, ensuring stakeholder expectations are managed effectively
• Experience using Exponea a bonus

About Us

Across TFG London, we pride ourselves on having our people at the heart of everything we do. We will give you the tools and the time to develop your career in the direction you want to go.

Alongside that, we have some great benefits which include :

• Employee Discount of 70% with Phase Eight, Whistles and Hobbs, as per the TFG Brands Discount Policy
• Up to 28 days holiday entitlement per annum in addition to the usual public and bank holidays
• Financial and Wellbeing assistance
• Enhanced Maternity package
• Virtual GP service – unlimited access 24 / 7
• Plus much more!

TFG London Inclusion and Diversity statement of commitment :

• At TFG London and across all our brands we are committed to creating an inclusive culture that welcomes, develops and celebrates a diversity of backgrounds, experiences, cultural references and ideas and opinions within our business.
• We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated