Critical Care Ward Clerk/Receptionist

NHS; Greater London; On-site; GBP 31,000; Part time

Job summary

A leading healthcare provider in London is seeking a part-time administrative assistant to support critical care units. The successful candidate will provide reception and clerical support, ensuring smooth communication with patients and staff. Strong communication skills and a caring nature are essential. The role requires reliability, organisation, and the ability to work independently. Experience in healthcare or customer service is advantageous. Working hours are flexible, making it an excellent opportunity for those looking to contribute to patient care while managing their time effectively.

Qualifications

• Previous experience with the public in a healthcare or service role.
• Comfortable in a fast-paced, patient-facing environment.
• Familiarity with patient administration systems is advantageous.

Responsibilities

• Provide a welcoming point of contact for patients and visitors.
• Assist in administrative functions of the unit.
• Manage patient records and admission details securely.

Skills

Excellent communication skills

Customer service skills

Ability to work under pressure

Organisational skills

Job description

Job Summary

To provide an effective and efficient reception, clerical and administrative service to patients, visitors and nursing staff in order to support the delivery of optimum patient care in one of the three Critical Care units. (Cardiothoracic ICU, General ICU and Neuro ICU).

Job Responsibilities

• Act as the initial point of contact for patients, visitors and callers to the ward ensuring their needs are met promptly and politely.
• Assist the unit staff in the smooth running of the ward by taking responsibility for the routine administrative aspects of the unit's organisation.
• Support the Matron, Consultant Intensivists and their team in the strategic and operational development of the service.
• Ensure that the appropriate medical records are available for all patients on the unit and that they are kept in a neat and tidy order.
• Provide the Admissions Co‑ordinators, Overseas Patients Manager and Private Patients Office with appropriate details of individual patient admissions in accordance with Trust policies relating to eligibility for NHS treatment and private patients.
• Admit non‑elective patients onto the iClip system that are direct admissions from A&E or Outpatients, liaising with the Admission Co‑ordinators to prepare new notes and deal with any related problems.
• Collect and distribute the post.
• Book transport for patients who are being discharged or transferred from the unit using the patient transport system, and support families in locating accommodation where necessary.
• Maintain good keyboard and word‑processor skills.
• Support the Matron in locating hospital records when dealing with good news returns or complaints in accordance with Trust and departmental policy, as directed by your line manager.

Person Specification

Qualifications / Experience

• Previous experience of working with the public
• Approachable, supportive environment and caring nature
• Willingness to develop new skills

Desirable

• Previous healthcare knowledge / experience
• Experience using a patient administration system e.g. ICLIP etc.
• Previous work experience in a hospital environment
• Previous face‑to‑face customer service experience

Organisational / Management

• Ability to cope within a stressful environment
• Ability to organise and prioritise own workload and work to deadlines
• Display efficient office management and computer literacy skills, including word‑processing and use of in‑house booking systems following training

General / Personal

• Smart appearance complying with Trust uniform policy
• Ability to work independently as well as part of a team
• Adaptable and flexible to a changing work environment
• Friendly, courteous and professional manner
• Good verbal and written communication skills
• Exercise patient confidentiality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

St George's University Hospitals NHS Foundation Trust

Blackshaw Road

London

SW17 0QT

Job Details

Band 2 – £30,074 a year p.a. pro rata inclusive of HCAS (Inner)

Permanent, Part‑time

Post poster: 11 December 2025

Reference number: 200-7334850-DE-PT

Location: St George’s University Hospitals NHS Foundation Trust, Blackshaw Road, London, SW17 0QT