Crisis Recovery Coach

Red 5 People; Buntingford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A mental health support service in Buntingford seeks empathetic individuals to join as Crisis Wellbeing Coaches. This role involves providing practical and emotional support, delivering wellbeing sessions, and helping individuals build coping skills. With a starting salary of £24,920 per annum, potential additional pay exists for evening and overnight shifts. Ideal candidates should possess strong communication skills and a person-centred approach. Training will be provided, promoting a supportive work environment focused on kindness and growth.

Benefits

On-site parking

Opportunity for additional pay

Qualifications

• Experience in support work, care, counselling, or other helping roles is valued.
• Flexibility to work various shifts, including evenings and nights.

Responsibilities

• Deliver one-to-one and group wellbeing sessions.
• Support people in rebuilding confidence and managing daily routines.
• Build trusting relationships that promote self-determination.
• Work with NHS colleagues to complete clinical assessments.
• Maintain accurate records in a respectful environment.

Skills

Excellent communication and listening skills

Compassion

Reliability

Person-centred approach

Job description

Join a new Crisis Wellbeing Centre and help others find their way through tough times.

A new 24‑hour crisis support service is opening in Buntingford this January. The Crisis Centre will provide a safe, calm space for up to seven people at a time who are experiencing a mental health crisis — offering compassionate, short‑term support as an alternative to hospital admission.

We’re looking for empathetic, reliable, and motivated individuals to join the team as Crisis Wellbeing Coaches. You’ll provide practical and emotional support, help people build coping skills, and deliver structured wellbeing interventions — with full training and resources provided.

You’ll be part of a supportive, friendly team where kindness, respect, and growth are at the heart of the work. This is a rewarding role for those who want to make a tangible impact on people’s lives while developing their own skills and experience in mental health.

Your role:

• Deliver one‑to‑one and group wellbeing sessions on topics such as stress, resilience, and emotional wellbeing.
• Support people to rebuild confidence, manage daily routines, and set personal recovery goals.
• Build positive, trusting relationships that promote hope and self‑determination.
• Work alongside NHS colleagues who complete clinical assessments.
• Maintain accurate records and contribute to a safe, respectful environment.

About you:

• Experience in support work, care, counselling, or other helping roles (lived experience also valued).
• Excellent communication and listening skills.
• Compassion, reliability, and a person‑centred approach.
• Flexibility to work a range of shifts, including evenings, sleep‑ins, and waking nights.

Shift Information and Additional Pay:

The basic salary is £24,920 per annum but you will have an opportunity to earn additional pay as below. The rota is being finalised and may change slightly, but currently includes four shift patterns which staff rotate through each week:

• Morning Shift: 08:00am – 15:30pm
• Day Shift: 08:30am – 20:30pm
• Evening & Sleep‑In Shift: 14:30pm – 22:00pm (sleep‑in overnight)
• Waking Night Shift: 20:30pm – 08:00am

Sleep‑in rate: approximately £75 per night (in addition to working hours). Waking night rate: £15 per hour (inclusive of working hours).

Additional Details:

• Start Date: ASAP
• Location: Buntingford
• Parking: on‑site parking available

Apply Now:

Please apply via this advert. We aim to contact everyone. If you haven’t heard back, feel free to complete the “Send Us A Message” form on the Red 5 People Contact page, and someone will be in touch within 72 hours. If you would like to speak to someone directly, please call the office and ask for Lawrence (the number is on the Red 5 People website).