Crisis Care Practitioner

NORFOLK AND SUFFOLK NHS FOUNDATION TRUST; Norwich; On-site; GBP 32,000 - 39,000; Full time

Job summary

A regional healthcare trust is seeking Band 6 Senior Crisis Care Practitioners to join the Norfolk 111 Mental Health Option Team. This role involves answering calls, triaging assessments, and providing essential mental health support. Candidates should have experience in crisis care and excellent communication skills. The position offers robust training, development opportunities, and a supportive work environment, with shifts across various hours to cover the helpline's needs. Located in a welcoming community, the role promises personal and professional growth.

Benefits

Ongoing training and development

Supportive team environment

Mentorship during induction

Qualifications

• Experience in mental health support or crisis care is highly desirable.
• Ability to work in a multidisciplinary team.
• Strong interpersonal and communication skills.

Responsibilities

• Answer calls from Service Users and professionals.
• Triaging and assessing over the phone.
• Providing clinical oversight and supporting practitioners.
• Co-coordinating shifts as needed.

Skills

Telephone triage assessments

Safety Planning

Documentation

Liaison with professionals

Quality Improvement

Job description

Are you looking for a challenging, rewarding opportunity? The Norfolk 111 Mental Health Option Team (formerly known as First Response Service) is developing and growing . We are recruiting Band 6 Senior Crisis Care Practitioners to support our helpline from our Norwich base.

The Norfolk 111 Mental Health Option Team is a helpline for people of all ages in Norfolk who need urgent mental health support. Our dedicated helpline is available 24 hours a day, every day and we are looking for dedicated caring, compassionate individuals to join the team. The Norfolk 111 Mental Health Option service provides a 24/7 crisis telephone line, giving support, advice and assessment in a compassionate, patient and recovery focused way.

You’ll be joining a team with experience gained from a range of different settings, working in a supportive and encouraging environment.

Our shifts are typically 7am - 7pm, 8am - 8pm, 1pm - 1am and 8pm - 8am.

We are committed to developing people professionally and are keen to support individuals who are looking to take their first step into a more senior role. This is an opportunity to grow your management skills, take on responsibilities and help us shape and grown our service.

No two days will be the same, but they will include elements of working within an MDT team, providing telephone triage assessments and supporting and guiding service users through crisis in our contact centre based at Weavers Centre, Hellesdon Hospital. As part of the move to the crisis pathway, there is for potential for movement between 111 Mental Health Option, Crisis Resolution Home Treatment Team and Mental Health Liaison Team at the Norfolk and Norwich University Hospital.

Responsibilities

• Answering calls from Service Users and professionals
• Triaging and assessing over the phone
• Safety Planning
• Documentation of the above including referrals, notes and referrals to other teams
• Liaison with other professionals and teams
• On occasion, creating formulations and plans for our regular callers
• Taking lead/champion subjects such as: Learning Disability, Youth, Drug & Alcohol, Perinatal, etc. (Within that is opportunity for training, sharing knowledge with the team, attending conferences or meetings)
• Shadowing other teams where appropriate/possible
• Brief intervention over the phone where appropriate
• Quality Improvement

You will also have the opportunity to co-coordinate shifts, provide clinical oversight and support practitioners, supporting with teaching and training opportunities, leading on staff development and being a visible role model that echoes the values of the trust and the vision of the service.

When you join us, you can expect a robust training and induction package with ongoing support. You will have a supernumerary period and an allocated mentor to train and support you.

Working for our organisation

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us?

We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk?

The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.