Credit Controller

Caretech; Uxbridge; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading financial services provider is seeking an experienced Credit Controller for a hybrid role based in Uxbridge. You will manage a portfolio of clients, ensuring timely collection of invoices, maintaining cash flow, and producing reconciliations. Strong Excel skills and a proven background in credit control are essential. The position requires excellent communication skills and the ability to work under pressure while maintaining effective relationships with stakeholders.

Qualifications

• Proven experience in credit control and sales ledger processes.
• Intermediate Excel skills including Pivot Tables and VLOOKUP.
• Demonstrable experience in reconciling accounts.

Responsibilities

• Manage a portfolio of customers with revenues of up to £25m.
• Proactively chase outstanding invoices and reduce debtor balances.
• Produce accurate aged debt reports for management.

Skills

Credit control processes

Intermediate Excel skills

Customer relationship management

Problem-solving

Time management

Education

CICM or AAT qualification

Job description

Credit Controller

Location: Uxbridge - Hybrid 2 days from home, 3 days in office. Reporting to: Credit Control Supervisor / Credit Control Manager.

The Role

We are looking for an experienced and proactive Credit Controller to join our finance team. Reporting to the Credit Control Supervisor / Manager, you will be responsible for managing the collection of invoices within agreed payment terms, producing accurate reconciliations, and resolving invoice queries, some of which will be complex in nature.

This role plays a key part in ensuring efficient and accurate financial operations while maintaining a high level of customer service and adhering to company policies and procedures.

Key Responsibilities

• Managing a portfolio of customers with annual revenues of up to £25m across specific companies within the Caretech Group.
• Proactively chasing outstanding invoices via phone, email and customer portals to reduce debtor balances and debtor days.
• Ensuring monthly cash collection and overdue debt KPIs are achieved.
• Providing Senior Management with regular updates on queries, invoices and payments.
• Producing and maintaining accurate aged debt reports, including clear commentary on overdue balances and outstanding issues.
• Resolving complex rate and split-funded billing queries by referring to agreements and working closely with internal teams including Billing, Regional Finance and Operations.
• Reconciling and allocating unallocated cash and credit note balances in a timely manner.
• Building and maintaining strong relationships with internal and external stakeholders.
• Developing a good understanding of customer operations to support timely payments and adherence to terms.
• Assisting with internal and external audit requirements as required.
• Ensuring GDPR is fully understood and applied when handling customer data.

Personal Attributes

• Aligned with our core values: care, honesty, openness, drive and commitment.
• Able to work to deadlines, prioritise effectively and remain professional under pressure.
• Highly organised and methodical.
• Adaptable and comfortable working in a fast‑paced, dynamic environment.
• Excellent communication skills with the ability to liaise confidently with stakeholders at all levels.
• A strong team player with a collaborative mindset and willingness to support colleagues.

Experience & Skills – Essential

• Proven experience in credit control and sales ledger processes, including allocations, postings, journals, debits and credits.
• Intermediate Excel skills (including Pivot Tables, formulas, VLOOKUP and conditional formatting).
• Demonstrable experience producing accurate and timely reconciliations.
• Experience managing large and complex ledgers.
• Strong communication skills with a track record of building effective customer relationships.

Experience & Skills – Desirable

• CICM or AAT qualification (or working towards).
• Experience within NHS or public sector credit control.
• Strong problem‑solving and analytical skills.
• Excellent time management and interpersonal skills.

Please note: this job description may be subject to change as the role continues to evolve.