Credit Controller

Münchener Rückversicherungs-Gesellschaft; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading insurance company is looking for a Credit Controller based in Birkenhead or Manchester. The ideal candidate should have at least 3 years of experience in collections and credit control, excellent organizational skills, and be proficient in MS Excel. This role involves managing debt ledgers, communicating with brokers and clients, and contributing to the department's success. Benefits include hybrid working and private healthcare.

Benefits

Agile/Hybrid working

Private Healthcare (Aviva)

Aviva Digital GP

Employer Pension contribution of 13%

Annual bonus

Professional qualification support

25 days annual leave plus bank holidays

x2 wellbeing days per year

Responsibilities

• Manage aged debt ledger and recover unpaid money from brokers and clients.
• Provide updates on performance of accounts and action plans for debts.
• Ensure queries are resolved within the agreed timeframe.
• Maintain relationships with various teams across the business.

Skills

Excellent organisational skills

Experience working in a finance environment

Pro-active, flexible and customer focused

Good MS Excel skills (VLOOKUP, and basic pivot tables)

Good spoken and written skills

Attention to detail, self-motivated and enthusiastic

Education

At least 3 years' experience within collections and credit control

Job description

Overview

Role: Credit Controller

Location: Birkenhead or Manchester (2 days per week in the office)

Permanent

Job Purpose

As part of the Credit Management team, you will be responsible for managing an aged debt ledger which will involve communication at all levels, both verbally and in writing. In this role you will need to remain calm under pressure, be assertive and have good number skills with the ability to explain financial matters clearly. You will be responsible for recovering unpaid money from brokers and clients, and proactively dealing with disputes as they arise.

To maximise the collection of debt and ensure remedial solutions are provided to reduce aged debt. To focus on reducing overdue debt (>1 day) to ensure cash flow targets are achieved.

Key Responsibilities

• Debit management and collection of broker/client accounts.
• Provide updates on performance of accounts and regular updates on issues and sales ledger performance, including action plans for difficult/doubtful debts.
• Monitor cash allocation and propose corrective action on unallocated accounts.
• Transactional and Bordereau account reconciliations.
• Manage a high-level workload and pick up any ad hoc activity/projects to support the department.
• Ensure queries are maintained daily and resolved within the agreed timeframe.
• Interaction with Intermediary with regards to credit risk tracking where required.
• Other general administrative duties associated within the Credit Management team.
• Develop effective regular communication links with stakeholders.
• Ensure correct procedures and processes are in place and continually develop and review.
• Responsible for Credit Control activity ensuring processes are followed in a timely way with actions recorded.
• Escalate serious issues to the Collections Manager for review.
• Maintain close working relationships with other internal departments.
• Daily maintenance and management of departmental emails and system generated tasks.

Key Skills & Experience

Essential

• Excellent organisational skills
• Experience working in a finance environment
• Pro-active, flexible and customer focussed
• Good MS Excel skills (VLOOKUP, and basic pivot tables)
• Good spoken and written skills
• Attention to detail, self-motivated and enthusiastic

Desirable

• An understanding of the FCA Guidelines
• Experience within collections and receivables or office administration

Additional Skills & Responsibilities

• Customer focused with the ability to influence others.
• Initiative: Innovative approach to problem solving, anticipating opportunities and the ability to question/challenge existing methods and approaches.
• Interacting with people: Establishing relationships with various teams across the business.
• The ability to communicate effectively at all levels, both verbally and written.
• Show passion with a "can do" attitude.

Qualifications & Educational Requirements

• At least 3 years' experience within collections and credit control

Benefits

• Agile/Hybrid working
• Private Healthcare (Aviva)
• Aviva Digital GP
• Employer Pension contribution of 13%
• Annual bonus
• Professional qualification support
• 25 days annual leave (plus bank holidays)
• x2 wellbeing days per year