Credit Controller

Page Personnel; Liverpool; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading professional services firm in Liverpool seeks a Credit Control Specialist to join a dedicated collections team. In this role, you'll manage debtor accounts, communicate with clients to resolve queries, and support efficient credit control processes. The ideal candidate will have at least 2 years of credit control experience, strong Microsoft Office skills, and a proactive, organised, detail-oriented approach. This position offers a variety of benefits aimed at personal and professional development.

Benefits

Flexible lifestyle support

Private medical insurance

25 days' annual leave

Gym membership support

Qualifications

• Proven experience in credit control or collections within professional services.
• At least 2 years' experience handling a high volume of invoice chasing.
• Experience in professional services or a legal environment.

Responsibilities

• Manage and monitor debtor accounts, ensuring accurate records.
• Communicate with clients to resolve queries and chase payments.
• Support the team in clearing credit control queries and maintaining processes.
• Assist with reporting and monitoring cash collection targets.
• Work collaboratively to resolve credit issues.

Skills

Credit control experience

Attention to detail

Strong communication skills

Proactive problem-solving

Microsoft Office skills

Job description

• Great international business
• Scope to grow and develop a long term career

About Our Client

Join a well-established and forward-thinking professional services firm, where collaboration, innovation, and high standards are at the heart of everything they do. You'll be part of a supportive team that values proactive problem-solving, continuous improvement, and delivering outstanding service to clients. This is an environment where your contributions are recognised, your ideas are welcomed, and you can make a tangible impact while developing your skills and career.

Job Description

Join a well-established Liverpool-based firm, where you'll become part of a small, dedicated collections team. This role offers the opportunity to contribute to the Firm's ongoing efforts to improve cash flow, reduce lock-up, and deliver innovative credit control solutions. You'll work closely with colleagues across departments, helping to drive efficiency and support the Firm's financial objectives. This is an excellent chance to be part of a collaborative, forward-thinking environment where your contributions make a real impact. Here is a deeper dive on your duties.

• Manage and monitor debtor accounts, ensuring accurate records and timely follow-up on outstanding invoices.
• Communicate with clients to resolve queries and chase payments via phone and email.
• Support the team in clearing credit control queries and maintaining efficient processes.
• Assist with reporting, monitoring cash collection targets, and reconciliations.
• Work collaboratively with colleagues across locations to resolve credit issues and support ad hoc projects.

The Successful Applicant

The ideal candidate will bring proven experience in credit control or collections within professional services, with a strong attention to detail and a commitment to delivering excellent client service. While experience in the professional services sector is desirable, it's not essential – what matters most is your tenacity, accuracy, and proactive approach. You'll be a motivated team player who thrives under pressure, manages your workload independently, and looks for solutions to problems. Strong communication and interpersonal skills are key, along with the ability to anticipate client needs and maintain a professional approach at all times.

• At least 2 years' experience handling a high volume of invoice chasing.
• Experience in professional services or a legal environment.
• Strong Microsoft Office skills (Word, Outlook, Excel, PowerPoint).
• Knowledge of VAT.
• Excellent attention to detail and problem‑solving ability.
• Proactive, organised, and able to work independently while supporting team objectives.

This role is perfect for someone who enjoys making a tangible impact on cash collection, improving processes, and delivering outstanding client support.

What's on Offer

There are some great benefits on offer which include:

• Flexible lifestyle support: Enhanced family leave, cycle-to-work and electric car schemes, payroll giving, technology loans, and financial wellbeing support.
• Health and wellness: Private medical insurance, dental cover, health assessments, critical illness cover, flu vaccinations, eye tests, counselling, gym membership support, and an annual wellbeing allowance.
• Key employment benefits: 25 days' annual leave, life assurance, income protection, group pension scheme, and access to digital GP services.