Credit Controller

Allianz UK; Greater London; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

A leading global insurance provider is seeking Credit Controllers to join their Finance team in London. This full-time hybrid role focuses on premium collections and fostering relationships with brokers and internal teams. Applicants should have strong communication skills, attention to detail, and some relevant experience, particularly in credit control or the insurance sector. Flexible working arrangements are available, along with competitive benefits including performance bonuses and retail discounts.

Benefits

Flexible buy/sell holiday options

Annual performance-related bonus

Contributory pension scheme

Discount on insurance products

Development days

Retail discounts

Volunteering days

Qualifications

• Experience with credit control in a financial environment.
• Insurance industry experience is a bonus, but not essential.

Responsibilities

• Review aged debt reports to prioritise collection activities.
• Contact brokers regarding overdue premiums and resolve issues.
• Update records of broker interactions and agreements.

Skills

Strong communication and negotiation skills

Excellent attention to detail

Problem-solving mindset and resilience

Education

CICM qualification (certificate level) or willingness to study towards it

Tools

Microsoft Excel

ERP systems

Job description

Description

About Us

At Allianz, we are proud to be one of the world’s leading insurers and financial services providers. We care for our employees, encourage growth, and foster an inclusive culture. Join us and be part of a team that values innovation and continuous improvement.

The Role

We are recruiting for two Credit Controllers to join our Finance team. This is an exciting opportunity to support the delivery of Credit Management objectives and KPIs through timely and effective premium collections, maintaining standards, and building strong relationships with brokers and internal teams.

Location and Salary

This is a full-time hybrid role based at our London office.

Working hours: 8:00–16:00 or 9:00–17:00

Office attendance will be required one day per week. We offer flexibility, and specific arrangements can be discussed during the interview process.

Pay: Circa £28,000, dependent on skills and experience.

Typical Day:

• Review aged debt reports to prioritise collection activities.
• Contact brokers regarding overdue premiums and resolve any issues to ensure timely settlement.
• Update records of broker interactions and agreements.
• Resolve payment disputes in collaboration with underwriting and finance teams.
• Report on premium collection status to management.

Key Responsibilities

• Undertake credit control activities to ensure prompt premium payment and achieve agreed KPIs.
• Handle internal and external customer queries efficiently and professionally.
• Build effective relationships with brokers and internal stakeholders.
• Ensure timely and accurate allocation of payments to policy entries.
• Escalate issues to improve broker payment performance or resolve queries.
• Process accounting entries and payment requests within authority levels.
• Provide reporting on ledger performance as required.

About You

We don’t expect you to know everything from day one, but the following will enable you to hit the ground running:

• Strong communication and negotiation skills.
• Excellent attention to detail and organisational skills.
• Problem-solving mindset and resilience.
• Experience with Microsoft Excel and ERP systems (desirable).
• Financial acumen and credit control experience (desirable).
• Insurance industry experience is a bonus, not essential.
• CICM qualification (certificate level) or willingness to study towards it (desirable).
• Familiarity with Generative AI tools (e.g., chatbots) is desirable but not essential.

What We Will Offer You

Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that’s perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:

• Flexible buy/sell holiday options
• Hybrid working
• Annual performance related bonus
• Contributory pension scheme
• Development days
• A discount up to 50% on a range of insurance products including car, home and pet
• Retail discounts
• Volunteering days

Our Ways of Working

Do you need flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.

Integrity, Fairness, Inclusion & Trust

At Allianz, we believe in fostering an inclusive workforce and are proud to be an equal opportunity employer. Our commitment to equal opportunities, gender equity, and balanced gender representation, is demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community’s Race at Work Charter signatories, and Armed Forces Covenant gold standard employer.

Accessible Application for All

As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role.

Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications.

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