Credit Controller

Expert Access Solutions; England; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A leading provider of automatic door systems in the UK is seeking a proactive Credit Controller for a 6-month temporary contract in Hertfordshire. The role involves managing customer accounts, chasing outstanding payments, and ensuring the accuracy of credit processes. Ideal candidates should have experience in finance, strong communication skills, and proficiency in Microsoft Excel. The position offers a competitive salary starting from £30,000 and a hybrid work model enabling flexibility between home and office work.

Benefits

Salary from £30,000 depending on experience

25 days’ holiday plus bank holidays

Private medical insurance

Pension Contributions

Employee Assistance Programme

Qualifications

• Experience within a finance or credit control environment is required.
• Confident in resolving queries independently.
• Strong attention to detail is essential.

Responsibilities

• Chase outstanding payments by phone and email.
• Manage multiple customer accounts and ledgers.
• Resolve customer queries promptly and effectively.
• Collaborate with the Billing Team to minimise overdue balances.

Skills

Independent work

Communication skills

IT skills (Excel)

Organisational skills

Tools

Microsoft Dynamics 365 Business Central

Job description

Credit Controller Expert Access Solutions•Hertfordshire, United Kingdom

Expert Access Solutions is a trusted provider of automatic door systems across the UK. We specialise in the installation, servicing, and maintenance of automatic doors, delivering high-quality solutions that prioritise safety, reliability, and customer satisfaction. Our team is committed to excellence, innovation, and providing a professional yet friendly service to our clients.

About the Role

We are seeking a professional and proactive Credit Controller to join our Finance Team on a 6-month temporary contract. Based in our Stevenage Head Office, you will play a key role in ensuring the accuracy, efficiency, and smooth running of our credit control function.

This position is ideal for someone who can work independently, communicates confidently, and maintains strong working relationships with both customers and colleagues. You will be joining a friendly and supportive team that values professionalism, collaboration, and a positive working environment!

Key Responsibilities

• Proactively chase outstanding payments by phone and email to ensure timely settlement.
• Manage multiple customer accounts and ledgers with accuracy and attention to detail.
• Issue statements, reminder letters, and other communications professionally.
• Resolve customer queries promptly and effectively while maintaining strong service standards.
• Monitor debtor days and take appropriate actions to reduce overdue balances.
• Support cash flow by managing overdue accounts and escalating issues when necessary.
• Respond to day-to-day correspondence in a timely and professional manner.
• Collaborate with the Billing Team to reduce queries and minimise overdue balances.
• Carry out credit insurance checks via bank systems / Creditsafe and monitor exposure to support risk management.
• Ensure technical accuracy across all credit control processes and documents.

Skills & Experience

• Confident working independently and taking initiative to resolve queries.
• Experience within a finance or credit control environment.
• Strong IT skills, particularly Microsoft Excel.
• Knowledge of Microsoft Dynamics 365 Business Central is highly desirable.
• Excellent communication skills with a professional, customer-focused approach.
• Strong organisational skills and attention to detail.

What We Offer

• Salary from £30,000, depending on experience
• 6-month temporary contract within a friendly and supportive team
• Hybrid working : 2 days at home, 3 days in the office (after settling in)
• 25 days’ holiday per year (pro-rated) plus bank holidays
• Pension Contributions - 3%, and Expert Access Solutions Ltd pays 6%
• Private medical insurance - Aviva
• Sick pay
• Employee Assistance Programme (EAP)
• A positive, collaborative working culture where your contribution is valued