Credit Control Analyst

Canopius; Greater London; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A global specialty lines insurer is seeking a professional to support the Credit Control team in managing debt positions and ensuring timely collections. This role requires strong data analysis, communication, and relationship management skills, fostering collaborative partnerships with stakeholders. The ideal candidate should be adaptable and proactive, with a 'can-do' approach to problem solving. Generous benefits such as hybrid working and a competitive salary are offered, ensuring a supportive work environment.

Benefits

Hybrid working

Competitive base salary

Non-contributory pension

Discretionary bonus

Health and dental cover

Qualifications

• Previous experience of effectively managing credit control.
• Strong communication and relationship management skills.
• Excellent people management and development capabilities.
• Strong data analysis and problem-solving skills.
• Ability to work independently and make sound judgement calls.

Responsibilities

• Support the team in managing and maintaining control over outstanding premiums.
• Assist in chasing overdue debt, engaging with Lloyds Brokers.
• Build and maintain relationships with internal and external contacts.
• Assisting with projects and additional duties related to Credit Control.

Skills

Business Process Improvement

Credit Management

Customer Experience Management

Data Analysis

Debt Collection

Documentation & Records Management

Payments Processing

Policy Management

Regulatory Compliance

Job description

A member of the UK Operations team, reporting to the Manager of Credit Control, effectively supporting the team in managing and maintaining control over the organisation’s debt position ensuring the timely collection of outstanding premium.

Assist the Credit Control team in active review of all risks to identify where debt is evident.

Assist in chasing overdue debt, engaging with Lloyds Brokers.

Utilise DXC platforms to interrogate policy level information when needed.

• Engaging with Underwriting Divisions to assess estimate premium figures, data issues and other technical areas
• Ensure an effective internal and external query management/referrals mechanism is adhered to.

To learn all internal and regulatory requirements.

Build and maintain relationships with internal and external contacts.

Assist in the resolution of legacy issues including to clear and reconcile cash.

Assist with projects and additional duties related to Credit Control.

Produce ad-hoc reports as required.

Co-ordinate account management, credit control and data reconciliation.

Previous experience of effectively managing credit control

Strong communication and relationship management

Excellent people management and development

Strong data analysis and problem solving

Ability to work independently and make sound judgement calls.

‘Can do’ approach with emphasis on problem solving and continuous improvement.

Flexible, adaptable, and strong team player.

Excellent attention to detail and methodical working style.

Change orientated with the ability to challenge the status quo in an effective manner.

Skills and experience

• Business Process Improvement
• Credit Management
• Customer Experience Management
• Data Analysis
• Debt Collection
• Documentation & Records Management
• Payments Processing
• Policy Management
• Regulatory Compliance

Cultivates and maintains positive relationships with relevant internal or external stakeholders, effectively involving and communicating with them to drive collaboration, support, and alignment towards shared goals.

Collaboration and teamwork:

Works effectively with team, project or other work groups or those outside formal line of authority to accomplish goals. Actively participates as a member of a team; develops and builds cohesive team relations to produce required outputs; possesses knowledge and understanding of colleagues work.

Adapting to change:

Adjusts thoughts, feelings, and behaviours to handle new, challenging, or complex situations; embracing change as a growth opportunity when working within new work structures, processes, regulations, or requirements.

Analyses current and future state business requirements and identify strategies to continuously improve products, services or processes. Guide and inspire others to achieve results to enhance efficiency, quality and consistency.

Creates, develops and implements new ideas to enhance new or improved processes, systems, solutions, products or services; tries different and novel ways to deal with problems and opportunities.

Resilience

The ability to cope with and recover from setbacks, challenges or difficulty. Persevering even under pressure or crisis situations and uses ways that foster strength and growth, often emerging stronger than before.

Future Focused

Anticipates changes in regulations, technology and client needs, proactively responding to key trends happening in the industry. Thinks about the future through identifying opportunities and obstacles whilst planning effectively.

About Us

Our benefits
We offer all employees a comprehensive benefits package that focuses on their whole wellbeing. This includes hybrid working, a competitive base salary, non-contributory pension, discretionary bonus, insurances including health (family) and dental cover, and many other benefits to enhance financial, physical, social and psychological health.
About Canopius
Canopius is a global specialty lines (re)insurer. We are one of the leading insurers in the Lloyd’s of London insurance market with offices in the UK, US, Singapore, Australia and Bermuda.
At Canopius we foster a distinctive, positive culture which enables us to bring our whole selves to work to flourish as people, and build a business which delivers profitable, sustainable results.
Based in incredible new offices in the heart of the City of London, Canopius operates a flexible, hybrid working model and is committed to providing an environment that challenges employees to be their best and where everyone's unique contributions are recognised, valued and respected.
We are fully committed to equal employment opportunities for all applicants and providing employees with a work environment free of discrimination and harassment. All employment decisions are made regardless of age, sex, gender identity, ethnicity, disability, sexual orientation, socio-economic background, religion or beliefs, marital or caring status, or any other status protected by the laws or regulations in the locations where we operate. We encourage and welcome applicants from all diverse backgrounds.
We make reasonable adjustments throughout the recruitment process and during employment. Please let us know if you require any information in an alternate format or any other reasonable adjustments.