Credit and Recoveries Executive

Aimee Willow Connex; Chelmsford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A UK-based financial services firm located in Chelmsford is seeking a Credit Control professional to manage a portfolio of client ledgers. You will deliver exceptional client service while maintaining strong relationships and identifying risks to the business. Key responsibilities include managing collections processes, recording and maintaining contact details, and collaborating with Client Management teams to resolve disputes. This role requires a proactive approach to credit management and excellent communication skills.

Qualifications

• Experience in managing a Client portfolio and executing collection processes.
• Strong communication skills for maintaining Client relationships.
• Ability to identify risks that could lead to financial loss.

Responsibilities

• Credit Control a small portfolio of collect out Client Ledgers.
• Provide support for the Credit Control team during high workload periods.
• Ensure collection and follow-up calls are made within agreed timescales.
• Identify any sales ledger queries and resolve disputes quickly.

Skills

Credit Control

Client relationship management

Data processing support

Risk identification

Job description

General Responsibility

Working within the Operations Department providing support to the Client Management, Risk and Credit Control teams. To deliver exceptional Client service, maintain internal and Client relationships and effectively identify any risks to prevent loss of income and reputation to our business.

Responsibilities

Credit Control/Recoveries

• To Credit Control a small portfolio of collect out Client Ledgers.
• To provide support for the Credit Control team during high workload periods.
• To deliver and maintain proactive and effective collections processes (as per company policy), thus delivering excellent service to the Clients.
• To ensure collection and follow up calls are made within agreed timescales.
• To record and maintain up to date debtor contact details.
• To record and maintain debtor diary and collection notes on the operating system.
• To assist the data processing team by obtaining remittance advices and allocation details for expected debtor receipts.
• To identify any sales ledger queries with work closely with the Client Management teams to ensure that Clients resolve disputes quickly and are aware of any difficult recovery situations that may require legal action.
• Maintaining first class Client relationships, ensuring that excellent levels of service are delivered...