Creative Operations Associate Director

Dow Jones; Greater London; On-site; GBP 75,000 - 100,000; Full time

Job summary

A leading international media organization is seeking a Director of Creative Operations to oversee client services and team management across Europe and Asia. This role involves ensuring high levels of client satisfaction and production excellence while leading process improvements. The ideal candidate will have over 10 years of creative project management experience and strong problem-solving skills. The position offers competitive compensation and the opportunity to lead a dynamic team in a fast-paced environment.

Qualifications

• 10 years of experience in creative project management or production.
• Proven track record for strong creative problem-solving skills.
• Ability to multi-task and work in a rapidly changing environment.

Responsibilities

• Manage an international team of around 4 Creative Operations Managers.
• Ensure consistency of the client experience across teams.
• Problem solve complex client needs and maintain client relationships.

Skills

Creative project management

Excellent communication skills

Creative problem-solving skills

Organizational skills

Experience with project management tools

Understanding of media and content

International business experience

Tools

Asana

Monday.com

Trello

Slack

Jira

Job description

Job Description

Reporting into the Executive Director of International Content at The Trust, this role leads and oversees client services, production and project management of branded content programs across the International market.

Working closely with our Editorial, Design, Development, Performance, Planning, Integrated Marketing and Sales teams—as well ensuring a link between International and U.S. processes—the Director of Creative Operations, International ensures all branded content ideas come to life on-time and within-budget, leading a team offering first-class service for clients from I.O. to launch.

This role is a leadership role, charged with overseeing and optimizing our processes—maintaining high-levels of client service and production excellence, leading process and strategy improvement and escalating issues appropriately when needed. This position will oversee a team of Creative Operations Managers across Europe and Asia. Responsible for aligning internal and external processes across these teams, the Director of Creative Operations, International also plays a crucial role in assisting the growth of client relationships, understanding the nuanced cultural needs across our markets. This role is responsible for ensuring our processes and systems are aligned, maintaining oversight on client handling style and ensuring all projects are compliant and run alongside well-managed budgets and timelines. The work spans a diverse range of content, from written work to films and audio stories.

Responsibilities

• Manage an international team of around 4 Creative Operations Managers

• Set the tone for International client communications, where Creative Operations serve as the single point of contact and “safe pair of hands” for all sold campaigns

• Ensure consistency of the client experience across all teams, from kick off through to completion—making sure that timelines, deliverables and expectations are aligned and communicated

• Problem solve complex client needs, being the first point of contact and escalation when fixing these

• From project brief to delivery, lead relationships and modes of communication with cross-functional teams across Dow Jones: including, but not limited to, sales,content, events, planning and intelligence

• Ensure compliance and accuracy across internal and external timelines, budgets and contracts

• Establish and lead appropriate vendor relations processes (and account for any difference across labor markets)

• Ensure cross-border compliance for vendors, visas, fixers, vaccinations and all aspects of international production—escalating any concerning issues or seeking consultation around complexity

• Lead and implement any process or system changes that improve client experience or project efficiencies, including optimization of current processes alongside specific client/regional needs

• Collaborate on the feasibility of project pitched in pre-sale, working with the Creative Director on optimal production solutions that can help client needs come to life—taking in the experience of a previous client campaigns and performance

• Lead complex client campaigns—and oversee all campaigns—managing the production and delivery of mixed deliverable campaign assets, including original articles, custom landing pages, videos, animations, podcasts, and more

• Manage internal and external stakeholder needs and expectations through establishing proactive and ongoing communication styles

• Take responsibility for the resourcing of the creative operations team and external vendors to ensure campaigns are produced and delivered on time and to budget

Skills & Experience

• 10 years of experience in creative project management/production (in-house or agency)

• Excellent communication and presentation skills

• Proven track record for strong creative problem-solving skills, with the ability to set priorities, problem solve, multi-task and work in a rapidly changing environment

• Solid organizational and management skills, with the capability to lead and collaborate with multiple cross-functional teams on complex projects

• Strong experience in program management and communication tools such as Asana, Monday.com, Trello, Slack, Jira or similar

• Strong understanding of media and content is a plus

• International business experience a plus

Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at [e-mail]. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Business Area: Dow Jones - Media Sales

Job Category: Creative & Design

Union Status: Union / A clear and likely internal candidate