CPQ Application Specialist

JELD-WEN, Inc.; Metropolitan Borough of Solihull; Remote; GBP 40,000 - 55,000; Full time

Job summary

A leading global manufacturer is seeking a CPQ Application Specialist for a remote position. The role involves managing the INFOR CPQ tool, providing user support, and facilitating system training. Candidates should have experience with CPQ tools and strong communication skills. Excellent benefits and career development opportunities are offered.

Benefits

Competitive salary

25 days holiday

7.5% pension

Medicash health plan

Qualifications

• Experience working with any CPQ tool in admin, support, or development roles.
• Ability to understand business requirements related to CPQ.
• Focus on improving INFOR service and operations.

Responsibilities

• Manage and develop the INFOR CPQ tool.
• Amend product configuration logic for product management.
• Support on quote/order creation and system customization.

Skills

Experience with CPQ tools

Excellent written and verbal communication

Strong organizational and problem-solving skills

Advanced Microsoft Excel skills

Understanding of quote to cash processes

Tools

INFOR CPQ

CI/CD tools

Job description

Overview

Are you looking for new opportunities and want to work within the IT team of a Global business? We are seeking a CPQ Application Specialist to join JELD-WEN Europe, based in the UK in a home-based role within a growing cross functional team. Reporting to the Customer Experience Program Manager, you will be instrumental in supporting the CPQ team to continually improve and enhance our INFOR platform. You will be responsible for user management including support tickets, training, and designing solutions with user satisfaction as a priority.

We offer this role on a permanent basis, working remotely, with a competitive salary, 25 days holiday (with the opportunity to purchase up to 5 days), 7.5% pension, Medicash health plan and opportunities to grow and develop your career.

What your impact will be

• INFOR CPQ tool Management and Development
• Product Management: create, amend product configuration logic, Matrix Management, update matrices and support the business on matrix data changes
• Application Management: Support business on quote/order creation, country management, custom export creation, and system customization
• Support on development of system integration (CRM, PIM, ERP)
• Support when required to help manage all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions (CPQ + PIM)
• Support and sometimes lead the communication of any platform changes to end users and stakeholders
• Experience with managing and resolving user support tickets, focusing on improving INFOR service and operations
• Support and lead in system training

What you'll need to succeed

• Experience working with any CPQ tool in admin, support, or development roles
• Experience with INFOR CPQ would be desirable but not essential
• Experience with CI/CD and deployment tools would be beneficial
• Understanding of a business “quote to cash” process
• Ability to understand business requirements related to CPQ for delivery, development, and configuration actions
• Excellent written and verbal communication skills within a complex IT/Engineering/Technical environment
• Advanced Microsoft Excel skills
• Strong organisational, analytical, and problem-solving skills with the ability to balance multiple tasks with high attention to detail

Why join us

We act with integrity, invest in people, inspire through innovation, deliver on our promises, and improve every day. We seek talented individuals who share this purpose and values and want to excel in their field. We offer excellent benefits, a collaborative environment to apply your talent, and a dynamic and growing company with exceptional career progression opportunities.

About JELD-WEN

JELD-WEN, founded in 1960, is a leading global manufacturer of doors and windows with over 18,000 employees worldwide. In Europe, the company has a team of more than 6,500 people across the UK, France, and Central and Northern Europe. Headquartered in Charlotte, North Carolina, JELD-WEN designs, produces and distributes an extensive range of interior and exterior doors, wood, vinyl and aluminum windows and related products for use in new construction and repair/remodeling of residential and non-residential buildings.

Our products and services enable us to enter people’s workplaces, homes, and daily lives. With this privilege comes responsibility to ensure the products we deliver are reliable and enrich the spaces and lives that they touch. We aim to bring beauty and security to the spaces that touch our lives.

Equal Employment Opportunity

JELD-WEN is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, gender identity, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.