Courtroom Operations & Frontline Support Officer

Ministry of Justice; Exeter; Hybrid; GBP 23,000 - 32,000; Full time

Job summary

Ministry of Justice in the United Kingdom is seeking an Operational Support Officer to provide frontline customer service and administrative support within HM Courts & Tribunals Service. You will work in court settings, coordinating papers, updating records, and assisting court users to help proceedings run smoothly.

Regular 37-hour week with hybrid working where possible; role requires adaptability, attention to detail, and teamwork to deliver high standards of service across the office and

Qualifications

• Strong customer service skills in a public-facing environment.
• Good digital and administrative skills with attention to detail.
• Effective communication and organisational abilities.
• Resilient and empathetic when dealing with sensitive information.
• A team player able to work collaboratively across sections.

Responsibilities

• Prepare papers and files for court, tribunals and meetings.
• Create and update records digitally; interpret court file information.
• Communicate with the public, judiciary and other agencies.
• Support the smooth running of court proceedings and prepare rooms.
• Be the first point of contact for court users when required.

Skills

Customer service

Digital skills

Administrative skills

Communication

Teamwork

Job description

Ministry of Justice in the United Kingdom is seeking an Operational Support Officer to provide frontline customer service and administrative support within HM Courts & Tribunals Service. You will work in court settings, coordinating papers, updating records, and assisting court users to help proceedings run smoothly.

Regular 37-hour week with hybrid working where possible; role requires adaptability, attention to detail, and teamwork to deliver high standards of service across the office and