Court Services Support Specialist

Ministry of Justice; Maidstone; Hybrid; GBP 23,000 - 29,000; Full time

Job summary

Ministry of Justice in the United Kingdom is seeking Operational Support Officers within National Services to provide telephone and administrative support to court users. You will handle data entry, communications, and general admin while upholding service standards across your area.

You will work as part of a team, handle sensitive information with empathy, and interact with the public, judiciary, and other agencies. Flexible and hybrid working arrangements may apply.

Qualifications

• Strong customer service skills in a service-led environment.
• Excellent attention to detail and digital/administrative skills.
• Effective communication in person, over the phone, digitally and in writing.
• Resilient and empathetic handling sensitive information.

Responsibilities

• Data entry of paper and digital work.
• Communicating effectively with court users and partners.
• Delivering high standard of customer service and responding to enquiries kindly.
• Using email and webchat and undertaking general administrative work.
• Interpreting information to accurately update digital records.

Skills

Customer service

Digital skills

Administrative skills

Communication

Empathy

Teamwork

Job description

Ministry of Justice in the United Kingdom is seeking Operational Support Officers within National Services to provide telephone and administrative support to court users. You will handle data entry, communications, and general admin while upholding service standards across your area.

You will work as part of a team, handle sensitive information with empathy, and interact with the public, judiciary, and other agencies. Flexible and hybrid working arrangements may apply.