Courtroom Operations Specialist - Public Service Support

Ministry of Justice; Exeter; On-site; GBP 26,000 - 29,000; Full time

Job summary

The Ministry of Justice is recruiting for an Operational Support Officer to assist in the smooth running of court proceedings and to provide high-quality administrative support to court users and staff. The role is primarily based within the courtroom, with tasks spanning preparation of papers, filing, data entry and handling sensitive information with discretion.

You will work as part of a team to meet service standards, progress cases through the court/tribunal system, and provide exceptional

Qualifications

• Strong customer service skills for a service-led environment.
• Good digital and administrative skills with attention to detail.
• Effective communication in person, on the phone, digitally and in writing.
• Resilient and empathetic handling sensitive information.
• A collaborative team player delivering HMCTS objectives.

Responsibilities

• Support court/tribunal proceedings and prepare papers and files.
• Create and update court records and interpret required information.
• Provide customer service to court users, judiciary and external bodies.
• Help ensure court runs smoothly and rooms are prepared for hearings.
• Assist with administrative tasks in both office and court settings.

Skills

Customer service

Digital skills

Communication

Organisational skills

Team player

Job description

The Ministry of Justice is recruiting for an Operational Support Officer to assist in the smooth running of court proceedings and to provide high-quality administrative support to court users and staff. The role is primarily based within the courtroom, with tasks spanning preparation of papers, filing, data entry and handling sensitive information with discretion.

You will work as part of a team to meet service standards, progress cases through the court/tribunal system, and provide exceptional