Court Operations & Customer Support Officer

Ministry of Justice; North Shields; On-site; GBP 24,000 - 28,000; Full time

Job summary

Ministry of Justice in North Shields is seeking an Operational Support Officer to provide exceptional customer service and essential administrative support to court users, judiciary and management. The role involves processing papers, handling sensitive information, and ensuring smooth court operations in a busy environment.

You will work as part of a team, adapt to multitask across office and court settings, and communicate confidently with diverse stakeholders.

Qualifications

• Strong customer service skills in a service-led environment.
• Good digital and administrative skills; excellent attention to detail.
• Effective communication in person, over the phone, digitally and in writing.
• Resilient and empathetic when dealing with sensitive information.
• A collaborative team player to help HMCTS meet objectives.

Responsibilities

• Prepare papers and files for court, tribunals, hearings and meetings with attention to sensitive information and accurate outcomes.
• Create and update records digitally; interpret information required on a court file.
• Communicate with the public, judiciary, court/tribunal users and partner agencies.
• Support the smooth running of court proceedings and ensure hearings run efficiently.
• Act as a first point of contact for court users when required.

Skills

Customer service

Digital and administration

Communication

Resilience and empathy

Team player

Job description

Ministry of Justice in North Shields is seeking an Operational Support Officer to provide exceptional customer service and essential administrative support to court users, judiciary and management. The role involves processing papers, handling sensitive information, and ensuring smooth court operations in a busy environment.

You will work as part of a team, adapt to multitask across office and court settings, and communicate confidently with diverse stakeholders.