Court Operations & Customer Support Officer

Ministry of Justice; Southend-on-Sea; Hybrid; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Annual leave: 25 days + increases to 3

Pension

Training and development

Hybrid working

Flexible working options

Job summary

The Ministry of Justice is seeking Operational Support Officers within National Services to provide telephone and administrative support to court users, handling data entry, enquiries and correspondence. You will help ensure efficient service delivery and accurate updating of digital records.

Occasional travel to other courts may be required. The role offers hybrid working in the UK with a 37-hour week, part-time and job-share options considered, and a training programme of 12 weeks.

Qualifications

• Data entry of paper and digital work.
• Excellent communication with the public and agencies.
• Ability to maintain empathy under stress.

Responsibilities

• Data entry of paper and digital work, telephony, customer complaints and correspondence.
• Communicating effectively with the public, other court and tribunal users and representatives of other agencies and organisations.
• Delivering a high standard of customer service, responding to enquiries with empathy and understanding, particularly in situations where individuals may be under stress or facing challenging circumstances.
• Using email and webchat and undertaking general administrative work.
• Interpreting information to accurately update digital records.

Skills

Data entry

Telephony

Customer service

Communication

Empathy

Digital records

Tools

Email

Webchat

Job description

The Ministry of Justice is seeking Operational Support Officers within National Services to provide telephone and administrative support to court users, handling data entry, enquiries and correspondence. You will help ensure efficient service delivery and accurate updating of digital records.

Occasional travel to other courts may be required. The role offers hybrid working in the UK with a 37-hour week, part-time and job-share options considered, and a training programme of 12 weeks.