Court & Tribunals Customer Services Officer

Ministry of Justice; Bedlington; Sur place; GBP 26 000 - 32 000; Plein temps

Résumé du poste

Ministry of Justice is seeking Operational Support Officers to provide excellent customer service and administrative support to court and tribunal users, judiciary and management. You will work as part of a team, handling sensitive information and helping cases progress through the court/tribunal system.

The role is primarily court-based with standard full-time hours of 37 per week, and part-time or flexible patterns considered.

Qualifications

• Strong customer service skills in a service-led environment.
• Good digital and administrative skills with excellent attention to detail.
• Able to communicate confidently in person, over the telephone, digitally and in writing.
• Resilient and empathetic when dealing with sensitive information and situations.
• Team player capable of flexible collaboration to deliver HMCTS objectives.

Responsabilités

• Prepare papers and files for court, tribunals, hearings and meetings, handling sensitive information and ensuring accurate outcomes.
• Create and update records digitally, interpreting required information for court files.
• Communicate with the public, judiciary, and other court/tribunal users and agencies.
• Support smooth running of court proceedings and prepare court/hearing rooms.

Connaissances

Customer service

Administrative support

Digital skills

Attention to detail

Communication

Team player

Resilience

Description du poste

Ministry of Justice is seeking Operational Support Officers to provide excellent customer service and administrative support to court and tribunal users, judiciary and management. You will work as part of a team, handling sensitive information and helping cases progress through the court/tribunal system.

The role is primarily court-based with standard full-time hours of 37 per week, and part-time or flexible patterns considered.