Court Services Administrator – Frontline Support

Ministry of Justice; Newcastle upon Tyne; On-site; GBP 26,000 - 36,000; Full time

Job summary

Ministry of Justice, based in Newcastle upon Tyne, is seeking Operational Support Officers to deliver high-quality customer service and administrative support to court and tribunal users, judiciary and management.

You will progress cases, handle sensitive information, create and update digital records, and act as the first point of contact for the public. Role requires adaptability, accuracy, and teamwork to help courts run smoothly.

Qualifications

• Strong customer service skills for a public-facing role.
• Good digital and administrative skills with high attention to detail.
• Clear and effective written and verbal communication.

Responsibilities

• Progress cases through the court/tribunal system.
• Provide customer service and administrative support to court users, judiciary and management.
• Prepare papers and files for court/hearings and manage sensitive information.
• Create and updating records digitally and ensure accuracy.
• Communicate with the public, judiciary and other agencies.
• Support the smooth running of court proceedings and act as first point of contact.

Skills

Customer service

Digital skills

Attention to detail

Communication

Teamwork

Job description

Ministry of Justice, based in Newcastle upon Tyne, is seeking Operational Support Officers to deliver high-quality customer service and administrative support to court and tribunal users, judiciary and management.

You will progress cases, handle sensitive information, create and update digital records, and act as the first point of contact for the public. Role requires adaptability, accuracy, and teamwork to help courts run smoothly.