Court Support & Administrative Officer (Hybrid)

Ministry of Justice; Great Yarmouth; Hybride; GBP 26 000 - 32 000; Plein temps

Avantages offerts par ce poste

Annual leave 25 days

Pension

Training and development

Flexible working

Résumé du poste

Ministry of Justice in the United Kingdom is recruiting for an Operational Support Officer within National Services to provide telephone and administrative support to court users. The role involves data entry, handling inquiries, and maintaining digital records with a focus on accuracy and empathy.

You will work in a hybrid arrangement, with standard hours of 37 per week, and training to onboard new staff. The post offers flexible patterns where possible and travel to other courts may be

Qualifications

• Data entry of paper and digital work.
• Communicating effectively with the public and other court users.
• Delivering a high standard of customer service with empathy in challenging situations.
• Using email and webchat and undertaking general administrative work.
• Interpreting information to update digital records.

Responsabilités

• Data entry of paper and digital work, telephony, customer complaints and correspondence.
• Communicating effectively with the public, other court and tribunal users and representatives of other agencies and organisations.
• Delivering a high standard of customer service, responding to enquiries with empathy and understanding, particularly in situations where individuals may be under stress or facing challenging circumstances.
• Using email and webchat and undertaking general administrative work.
• Interpreting information to accurately update digital records.

Connaissances

Data entry

Telephony

Customer service

Communication

Empathy

Description du poste

Ministry of Justice in the United Kingdom is recruiting for an Operational Support Officer within National Services to provide telephone and administrative support to court users. The role involves data entry, handling inquiries, and maintaining digital records with a focus on accuracy and empathy.

You will work in a hybrid arrangement, with standard hours of 37 per week, and training to onboard new staff. The post offers flexible patterns where possible and travel to other courts may be