Court Services Administrator - Precise, Calm Support

Brook Street; Treharris; On-site; GBP 21,000 - 25,000; Full time

Job summary

Brook Street is recruiting an Admin Officer to support the effective running of court services in Wales. The role blends customer service with administrative duties across hearings, enforcement and operational activities, requiring precision and tact.

You will check and update records, assist with hearings, and signpost service users using HMCTS guidance. A Basic DBS is required on onboarding; Brook Street supports veterans and military families and offers guaranteed interview via PSR framework.

Qualifications

• Customer-focused approach to assist individuals with varied needs.
• Strong attention to detail when updating records and handling information securely.
• Ability to follow scripts and guidance to direct people to the right services.
• Proactive attitude to follow processes and support escalation when needed.

Responsibilities

• Check and update vacancy and case details to ensure accuracy.
• Prepare for, facilitate and support hearings with admin tasks.
• Assist users face-to-face, by phone, and in writing across formats.
• Signpost users using service scripts to relevant support.
• Follow complaints policies and update OPTIC as required.
• Handle case files with secure data entry and retention compliance.
• Support listing and scheduling to optimise judicial time.
• Assist enforcement procedures including financial assessments.
• Contribute to health and safety operations under team guidance.

Skills

Customer-focused

Attention to detail

Clear communication

Proactive mindset

Job description

Brook Street is recruiting an Admin Officer to support the effective running of court services in Wales. The role blends customer service with administrative duties across hearings, enforcement and operational activities, requiring precision and tact.

You will check and update records, assist with hearings, and signpost service users using HMCTS guidance. A Basic DBS is required on onboarding; Brook Street supports veterans and military families and offers guaranteed interview via PSR framework.