Court Administration Officer: Calm, Accurate Support

Brook Street; Brighton; On-site; GBP 15,000 - 21,000; Full time

Job summary

Brook Street is recruiting an Administration Officer for a busy court environment in Guildford. The role is fully office-based, 37 hours per week, Monday to Friday, with an hourly rate of 13.25. Duration is until 31/03/27 with potential extension and Enhanced DBS processing arranged by Brook Street.

You will welcome court users, manage hearing logistics, and support colleagues while delivering high-quality customer service to the public, judiciary and legal professionals.

Qualifications

• Strong administrative capability with typing, data input and record updates.
• Excellent customer service and professional manner when speaking with people face-to-face and by phone.
• Accuracy, attention to detail, and a "right first time" approach to documents and records.
• Ability to work to guidance and procedures, escalating complex issues to a team leader or supervisor.
• Clear communication skills, including drafting standard correspondence and supporting queries.

Responsibilities

• Welcome court users and support the smooth running of hearings (including judiciary, juries, solicitors, barristers, police and members of the public).
• Call people into court in priority order and liaise with Court Clerks, Legal Advisers and the Witness Service as needed.
• Keep parties informed of changes such as courtroom allocations and hearing times.
• Prepare rooms and support hearings and tribunals (including clearing down at the end of the day).
• Collect and deliver files and bundles, ensuring the necessary papers are available.
• Assist court users with queries, and provide practical support before and after hearings.

Skills

Typing

Data input

Record updates

Customer service

Attention to detail

Right-first-time

Tools

Video link systems

Job description

Brook Street is recruiting an Administration Officer for a busy court environment in Guildford. The role is fully office-based, 37 hours per week, Monday to Friday, with an hourly rate of 13.25. Duration is until 31/03/27 with potential extension and Enhanced DBS processing arranged by Brook Street.

You will welcome court users, manage hearing logistics, and support colleagues while delivering high-quality customer service to the public, judiciary and legal professionals.