Admin Officer

Brook Street; Caernarfon; On-site; GBP 24,000 - 28,000; Full time

Job summary

You will clerks civil and family courts, assist with listing, schedule documents, and handle enquiries with accuracy. Basic DBS check and Welsh language ability are noted as desirable.

Qualifications

• Strong administrative capability and accurate records
• Excellent customer service, calm with the public and stakeholders
• Accuracy-first approach when checking information and documentation
• Ability to use relevant computer systems for data input and updates
• Ability to solve problems by following guidelines and escalating when needed
• Flexibility to support the wider team across local sites

Responsibilities

• Prepare papers and files for court, tribunals, hearings and meetings, including drafting correspondence, minutes and notes
• Create and update records in the in-house system, input data and support post opening/dispatch
• Organise meeting rooms and prepare for training or group activities, including agendas and joining instructions
• Clerking civil and family courts/tribunals/hearings with up-to-date paperwork and materials ready
• Assist court users, support listing/rota checks, and contact parties to schedule and serve documents
• Handle counter enquiries (face-to-face, written, telephone) with excellent customer service
• Process casework accurately using standard documents (court orders, claims, fines/fees)
• Check and verify documents, records, accounts/returns for approval
• Undertake basic calculations and straightforward reports, including statistics and juror management

Skills

Administrative skills

Customer service

Attention to detail

Data entry

Problem solving

Team flexibility

Tools

In-house computer system

Job description

Admin Officer
Location: Caernarfon, LL55 2DF
Working Days / Hours: 37 hours Monday - Friday
Working Pattern: 9:00am - 5:00pm
Pay Rate: £12.86 per hour

Join Our Client at a busy, purpose-led court and tribunal environment in Caernarfon Justice Centre. This is an opportunity to support the smooth running of day-to-day services, helping cases progress accurately and ensuring customers are met with a helpful "right first time" experience.

What you'll be doing:

• Preparing papers and files for court, tribunals, hearings and meetings, including drafting standard correspondence, minutes and notes
• Creating and updating records on an in-house computer system, inputting data and supporting post opening/dispatch
• Organising meeting rooms and preparation for training or group activities, including agenda and joining instructions
• Clerking civil and family courts/tribunals/hearings by ensuring paperwork is up to date and materials are ready
• Assisting court users, supporting listing/rota checks, and contacting relevant parties to schedule and serve documents
• Handling counter enquiries (face to face), written and telephone enquiries, while delivering excellent customer service
• Processing casework accurately using standard documentation, including court orders, claims and fines/fees
• Checking and verifying documents, records, accounts/returns for approval against criteria and procedures
• Undertaking basic calculations and straightforward reports, including statistical analysis and efficiently managing juror numbers

What you'll bring:

• Strong administrative capability, with confidence preparing and maintaining accurate records
• Excellent customer service skills-polite, prompt, and calm when working with the public and stakeholders
• A careful, "accuracy first" approach when checking information and completing documentation
• Confidence using relevant computer systems for data input and record updates
• The ability to solve problems by following guidelines and, when needed, escalating complex issues to a team leader or supervisor
• Flexibility to support the wider team as required across local sites

Additional information:

• If you're successful in your application a BASIC DBS will be required as part of the on-boarding checks with Brook Street.
• It is desirable that you are able to speak Welsh.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.