Admin Officer

Brook Street; Haverfordwest; On-site; GBP 15,000 - 21,000; Full time

Job summary

Brook Street is seeking an administrative support assistant in Haverfordwest to help prepare for hearings and support court activity. This temporary role focuses on clear communication, meticulous data handling, and front-line client support in a government-facing environment.

You will handle face-to-face, telephone, and written inquiries, follow procedures on complaints, and assist with listing, scheduling, and basic reporting.

Qualifications

• Strong customer service skills for diverse needs.
• Ability to use scripts/guidance for accurate information.
• Detail-focused approach to administration and data handling.
• Professional judgement under pressure and cooperative teamwork.

Responsibilities

• Undertake administrative tasks to prepare for, facilitate, and support hearing activity
• Provide clear, consistent support to users via face-to-face, telephone, and written correspondence
• Use service scripts and knowledge articles to signpost users to the right services
• Follow complaints policies and procedures and support users through the process
• Update OPTIC and maintain secure case file handling with retention compliance
• Support jury service tasks including selection, deferral, reassignment, attendance tracking and processing expenses
• Assist with listing and scheduling, respond to urgent matters and follow listing policies
• Support enforcement procedures, including financial assessments and basic reporting
• Contribute to health and safety operations under guidance
• Identify risks relating to HMCTS buildings and inform SPoS as required

Skills

Customer service

Clear communication

Attention to detail

Professional judgement

Team player

Job description

Location: Haverfordwest county court, Haverfordwest, SA61 2AX

Working Days / Hours: 37 hours per week

Working Pattern: Full Time, Temporary position

Pay Rate: £13.25 per hour

Assignment length: Mar 2027 with possibility for extension

If you're someone who enjoys helping people through complex situations with clarity, calm and care, this is a brilliant opportunity to support justice in a customer-focused role. Our Client is hiring for a reputed client, where your communication and administration will directly make hearings and court processes run smoothly.

What you'll be doing:

Undertake administrative tasks to prepare for, facilitate, and support hearing activity

• Provide clear, consistent support to users and stakeholders via face-to-face, telephone (incoming/outbound), and correspondence in a range of formats
• Use service scripts and knowledge articles to signpost users to the right services and provide specific information for their query
• Follow complaints policies and procedures, supporting users through the process and responding promptly to help prevent escalation
• Update OPTIC as required and maintain accurate, secure case file handling with compliance to retention and data loss protocols
• Support jury service tasks including selection, deferral, reassignment, attendance tracking, and processing related expenses and court fees
• Assist with listing and scheduling, responding to urgent matters and adhering to listing policies
• Support enforcement procedures, including financial assessments, fine collection assistance, and producing basic statistical/financial reports
• Contribute to health and safety operations under team leader guidance (e.g., PEEPs, facility checks, issue logging and governance)
• Identify risks relating to HMCTS buildings and inform the Senior Person on Site (SPoS) as required

What you'll bring:

Strong customer service skills with the ability to communicate clearly with people who may have specific or complex needs

• Confidence using scripts/knowledge guidance to provide accurate, consistent information
• A careful, detail-focused approach to administration, data entry, and secure information handling
• Professional judgement under pressure, with the ability to respond immediately where required
• A cooperative mindset-ready to support operational targets and maintain service standards

Additional information:

Part of your role will include managing time-sensitive tasks across hearings, jury service, and court administration

If you're interested in making a real difference through excellent customer support and organised administration, we'd love to hear from you.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.