Court Administration Officer

Brook Street; Caernarfon; On-site; GBP 24,000 - 28,000; Full time

Job summary

You will clerks civil and family courts, assist with listing, schedule documents, and handle enquiries with accuracy. Basic DBS check and Welsh language ability are noted as desirable.

Qualifications

• Strong administrative capability and accurate records
• Excellent customer service, calm with the public and stakeholders
• Accuracy-first approach when checking information and documentation
• Ability to use relevant computer systems for data input and updates
• Ability to solve problems by following guidelines and escalating when needed
• Flexibility to support the wider team across local sites

Responsibilities

• Prepare papers and files for court, tribunals, hearings and meetings, including drafting correspondence, minutes and notes
• Create and update records in the in-house system, input data and support post opening/dispatch
• Organise meeting rooms and prepare for training or group activities, including agendas and joining instructions
• Clerking civil and family courts/tribunals/hearings with up-to-date paperwork and materials ready
• Assist court users, support listing/rota checks, and contact parties to schedule and serve documents
• Handle counter enquiries (face-to-face, written, telephone) with excellent customer service
• Process casework accurately using standard documents (court orders, claims, fines/fees)
• Check and verify documents, records, accounts/returns for approval
• Undertake basic calculations and straightforward reports, including statistics and juror management

Skills

Administrative skills

Customer service

Attention to detail

Data entry

Problem solving

Team flexibility

Tools

In-house computer system

Job description

You will clerks civil and family courts, assist with listing, schedule documents, and handle enquiries with accuracy. Basic DBS check and Welsh language ability are noted as desirable.