Court Admin Officer: Calm, Customer-Focused Support

Brook Street; Torquay; In loco; GBP 17.000 - 22.000; Tempo pieno

Descrizione del lavoro

Brook Street in Torquay is seeking an Admin Officer to support court services with calm efficiency and clear communication. The role blends customer service, administrative tasks, and operational support to ensure hearings run smoothly and users receive reassurance.

You will handle data entry, diary coordination, listing support, and basic reporting, while adhering to procedures and health and safety guidelines. A Basic DBS will be required on onboarding, with progression through a wider team.

Competenze

• Excellent customer service and empathy.
• Ability to communicate clearly with users with complex needs.
• Attention to data accuracy and compliance.
• Ability to follow procedures and meet performance standards.
• Sound judgement and quick decision-making to reduce escalation.

Mansioni

• Prepare and facilitate hearing activity.
• Support users via face-to-face, phone, and written correspondence.
• Signpost support using service scripts and knowledge articles.
• Handle complaints procedures and respond promptly.
• Process work to SOPs to meet targets and standards.
• Manage case files with accurate data entry and secure handling.
• Support jury service tasks including selection, deferral, attendance tracking, and expenses.
• Assist with listing and scheduling, supporting urgent matters and adherence to listing policies.
• Support enforcement procedures including financial assessments, fine collection, and basic reporting.
• Contribute to health and safety operations, including PPEs and safety governance.

Conoscenze

Customer service

Communication

Data handling

Procedural compliance

Professional judgement

Descrizione del lavoro

Brook Street in Torquay is seeking an Admin Officer to support court services with calm efficiency and clear communication. The role blends customer service, administrative tasks, and operational support to ensure hearings run smoothly and users receive reassurance.

You will handle data entry, diary coordination, listing support, and basic reporting, while adhering to procedures and health and safety guidelines. A Basic DBS will be required on onboarding, with progression through a wider team.