Court Administrative Officer – Admin & Casework Support

Brook Street; Cardiff; On-site; GBP 21,000 - 27,000; Full time

Job summary

Brook Street is recruiting for Administrative Officers to support HM Courts & Tribunals Service in Cardiff. You will handle a range of general administrative tasks to progress cases through the court/tribunal system and support other functions with Lean practices and quality standards.

The role involves preparing documents, handling enquiries, scheduling, and contributing to improvements while working in a flexible team environment.

Qualifications

• 5 GCSE passes (A*-C) or NVQ Business Administration level II or equivalent.
• Relevant computer skills to undertake the level of work required.

Responsibilities

• Prepare papers and files for court, tribunals, hearings and meetings.
• Produce court/tribunal documents and manage records on the in-house system.
• Clerking civil and family courts, assisting with listing and rota management.
• Handle counter, written and telephone enquiries and provide customer service.
• Participate in Team Information Board (TIB) meetings and team problem solving.

Skills

GCSEs or equivalent

Administrative experience

Education

NVQ Business Administration Level II

Job description

Brook Street is recruiting for Administrative Officers to support HM Courts & Tribunals Service in Cardiff. You will handle a range of general administrative tasks to progress cases through the court/tribunal system and support other functions with Lean practices and quality standards.

The role involves preparing documents, handling enquiries, scheduling, and contributing to improvements while working in a flexible team environment.