Admin Officer

Brook Street; Merthyr Tydfil; On-site; GBP 17,000 - 21,000; Full time

Job summary

Brook Street is hiring an Admin Officer in Merthyr Tydfil to help ensure the smooth operation of court services and provide clear guidance to the public. The role includes tasks to support hearings, manage records, and assist with inquiries in person, by phone, and in writing.

The position requires accuracy, calmness under pressure and a customer-focused approach, with a DBS check likely part of on-boarding. Monday–Friday, 9am–5pm, £12.86 per hour.

Qualifications

• Customer-focused approach for diverse needs
• Strong attention to detail when updating records and handling information securely
• Ability to respond clearly using scripts and knowledge to guide users
• Proactive mindset to follow processes and support escalation

Responsibilities

• Check and update vacancy and case details to ensure information is correct and up to date
• Prepare for, facilitate and support hearings with administrative tasks
• Support users and stakeholders face-to-face, by telephone, and via correspondence
• Signpost users to the right services using HMCTS scripts and knowledge
• Follow complaints policies and update OPTIC as required
• Process work through standard operating procedures to meet targets
• Handle case files with accurate data entry and secure information management
• Manage jury service tasks including selection, deferral, reassignment and attendance tracking
• Support listing and scheduling to ensure efficient use of judicial time
• Assist with enforcement procedures, including financial assessments and fines
• Contribute to health and safety operations under team leader guidance

Skills

Customer focus

Attention to detail

Clear communication

Proactive attitude

Job description

Admin Officer

Location: Merthyr Tydfil, CF47-8BU
Monday-Friday 9am-5pm
Pay Rate: £12.86ph

If you're someone who takes pride in being accurate, calm under pressure and genuinely helpful to others, this could be the role for you. Our Client is hiring for an Admin Officer supporting the effective running of court services-ensuring people can access justice with clear, consistent guidance.

What you’ll be doing:

• Check and update vacancy and case details to ensure information is correct and up to date
• Carry out administrative tasks to prepare for, facilitate and support hearings
• Support users and stakeholders with face-to-face engagement, telephone (incoming and outbound), and correspondence in a range of formats
• Use HMCTS service scripts and knowledge to signpost users to the right support and provide information tailored to their query
• Follow complaints policies and procedures, responding promptly to prevent escalation and updating OPTIC as required
• Assist with operational support by processing work through standard operating procedures to meet performance targets
• Handle case files with accurate data entry, secure information management, and compliance with retention and data loss protocols
• Manage jury service tasks including selection, deferral, reassignment and attendance tracking, plus processing related expenses and court fees
• Support listing and scheduling, helping ensure efficient use of judicial time and adherence to listing policies
• Support enforcement procedures, including financial assessments and helping with fine collection, plus basic statistical and financial reports
• Contribute to health and safety operations such as PEEPs, facility checks, issue logging, and key/safety governance under team leader guidance

What you’ll bring:

• A customer-focused approach with the confidence to work with people who may have specific or complex needs
• Strong attention to detail, especially when updating records and handling information securely
• The ability to respond clearly and consistently, using scripts/knowledge to guide people to the right services
• A proactive mindset-ready to follow processes and support escalation response where needed

Additional information:

• You’ll work in a role that blends customer service with administrative support across hearings, enforcement and operational activities

If you're successful in your application a Basic DBS will be required as part of the on-boarding checks with Brook Street.