Admin Officer

Brook Street; Swindon; On-site; GBP 15,000 - 21,000; Full time

Job summary

Brook Street is seeking an Admin Officer for a court setting in Swindon. You will be the reassuring point of contact for service users and stakeholders, coordinating hearings and keeping information secure.

The role is 37 hours per week, Monday to Friday, 9am to 5pm, with a pay rate of £12.86 per hour. A BASIC DBS check will be required on onboarding, and the team values accuracy, confidentiality and compliant practice.

Qualifications

• Strong administrative skills with high accuracy.
• Ability to handle multiple priorities and follow SOPs.
• Confidentiality and compliance with data handling.

Responsibilities

• Undertake administrative tasks to help prepare for, facilitate, and support hearings.
• Provide clear information and signposting via face to face, incoming/outgoing telephone contact, and correspondence in a range of formats.
• Use service scripts and knowledge articles to direct queries to the right services, including support for users with specific or complex needs.
• Follow complaints policies and procedures, supporting users through the process and responding promptly to prevent escalation (updating OPTIC as required).
• Handle case files with accurate data entry and secure information management, complying with retention and data loss protocols.
• Support jury service activities including selection, deferral, reassignment and attendance tracking, and process related expenses and court fees.
• Assist with listing and scheduling, including urgent matters, diary coordination and administrative support for judicial business.
• Support enforcement procedures such as financial assessments, fine collection assistance, and basic statistical/financial reporting.
• Contribute to health and safety operations (PEEPs, facility checks, issue logging and key/safety governance under team leader guidance).
• Identify risks relating to HMCTS buildings and inform the Senior Person on Site (SPoS) when required.

Skills

Clear communication

Administrative proficiency

Multitasking

Customer service mindset

Job description

Admin Officer

Location: Swindon, SN1 2JB

Working Days / Hours: 37 hours Monday - Friday

Working Pattern: 9am - 5pm

Pay Rate: £12.86 per hour

If you're someone who enjoys supporting people, staying organised, and making sure services run smoothly, this is a great opportunity to join a welcoming team at a court setting in Swindon. You'll be the reassuring point of contact for service users and stakeholders—helping people understand what's next and where to go for the right support.

What you'll be doing:

• Undertake administrative tasks to help prepare for, facilitate, and support hearings
• Provide clear information and signposting via face to face, incoming/outgoing telephone contact, and correspondence in a range of formats
• Use service scripts and knowledge articles to direct queries to the right services, including support for users with specific or complex needs
• Follow complaints policies and procedures, supporting users through the process and responding promptly to prevent escalation (updating OPTIC as required)
• Handle case files with accurate data entry and secure information management, complying with retention and data loss protocols
• Support jury service activities including selection, deferral, reassignment and attendance tracking, and process related expenses and court fees
• Assist with listing and scheduling, including urgent matters, diary coordination and administrative support for judicial business
• Support enforcement procedures such as financial assessments, fine collection assistance, and basic statistical/financial reporting
• Contribute to health and safety operations (PEEPs, facility checks, issue logging and key/safety governance under team leader guidance)
• Identify risks relating to HMCTS buildings and inform the Senior Person on Site (SPoS) when required

What you’ll bring:

• Confidence communicating clearly with people-calmly and professionally-even when needs are complex
• A strong administrative approach with attention to accuracy, confidentiality and compliance
• Ability to manage multiple priorities, follow standard operating procedures, and meet performance targets
• A proactive mindset focused on service, prevention of escalation, and consistent support

Additional information:

You’ll work in an operational environment where responsiveness and careful handling of information are essential.

If you’re successful in your application a BASIC DBS will be required as part of the on-boarding checks with Brook Street.

If you’re ready to use your customer service strengths to support justice effectively, we’d love to hear from you.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.