Court Services Admin Specialist

Brook Street; Merthyr Tydfil; On-site; GBP 17,000 - 21,000; Full time

Job summary

Brook Street is hiring an Admin Officer in Merthyr Tydfil to help ensure the smooth operation of court services and provide clear guidance to the public. The role includes tasks to support hearings, manage records, and assist with inquiries in person, by phone, and in writing.

The position requires accuracy, calmness under pressure and a customer-focused approach, with a DBS check likely part of on-boarding. Monday–Friday, 9am–5pm, £12.86 per hour.

Qualifications

• Customer-focused approach for diverse needs
• Strong attention to detail when updating records and handling information securely
• Ability to respond clearly using scripts and knowledge to guide users
• Proactive mindset to follow processes and support escalation

Responsibilities

• Check and update vacancy and case details to ensure information is correct and up to date
• Prepare for, facilitate and support hearings with administrative tasks
• Support users and stakeholders face-to-face, by telephone, and via correspondence
• Signpost users to the right services using HMCTS scripts and knowledge
• Follow complaints policies and update OPTIC as required
• Process work through standard operating procedures to meet targets
• Handle case files with accurate data entry and secure information management
• Manage jury service tasks including selection, deferral, reassignment and attendance tracking
• Support listing and scheduling to ensure efficient use of judicial time
• Assist with enforcement procedures, including financial assessments and fines
• Contribute to health and safety operations under team leader guidance

Skills

Customer focus

Attention to detail

Clear communication

Proactive attitude

Job description

Brook Street is hiring an Admin Officer in Merthyr Tydfil to help ensure the smooth operation of court services and provide clear guidance to the public. The role includes tasks to support hearings, manage records, and assist with inquiries in person, by phone, and in writing.

The position requires accuracy, calmness under pressure and a customer-focused approach, with a DBS check likely part of on-boarding. Monday–Friday, 9am–5pm, £12.86 per hour.