Court Admin Officer – Frontline Hearings & Public Support

Brook Street; Salisbury; On-site; GBP 21,000 - 32,000; Full time

Job summary

Brook Street is hiring an Admin Officer to join a busy court environment in Salisbury. This front-line administrative role supports hearings and helps the public understand next steps.

The role requires calm, confident handling of inquiries, data entry accuracy, and strong teamwork. DBS checks may be required, with Brook Street emphasizing veteran and disability-friendly interview opportunities.

Qualifications

• Front-line administrative experience
• Strong communication and customer service skills
• Ability to work as part of a team and take direction

Responsibilities

• Prepare for hearings and facilitate proceedings
• Provide in-person, phone and webchat customer service
• Signpost users with clear information using scripts and knowledge articles
• Follow complaints procedures and maintain records
• Handle case files with accurate data entry and secure information
• Support jury service activities and related expenses
• Assist with listing and scheduling and respond to urgent matters
• Contribute to health and safety tasks under supervision
• Prioritise workload and escalate complex matters as needed

Skills

Customer service

Communication

Teamwork

Digital skills

Tools

Microsoft Office

Databases

Job description

Brook Street is hiring an Admin Officer to join a busy court environment in Salisbury. This front-line administrative role supports hearings and helps the public understand next steps.

The role requires calm, confident handling of inquiries, data entry accuracy, and strong teamwork. DBS checks may be required, with Brook Street emphasizing veteran and disability-friendly interview opportunities.