Court Operations & Public Service Officer

Ministry of Justice; Leicester; On-site; GBP 24,000 - 32,000; Full time

Job summary

Ministry of Justice is seeking Operational Support Officers based at Leicester Crown Court to provide excellent customer service and administrative support to court and tribunal users, judiciary and management.

Role involves processing papers, maintaining records, and assisting with court proceedings while interacting with the public and professionals in a fast-paced environment. Standard full-time hours are 37 per week, with flexibility for part-time patterns.

Qualifications

• Strong customer service skills for a service-led environment.
• Good digital and administrative skills with attention to detail.
• Effective communication and organisational abilities in multiple channels.

Responsibilities

• Prepare papers and files for court/hearings, handling sensitive information.
• Create and update records digitally with accurate data on court files.
• Communicate with the public, judiciary and other court users.
• Support smooth running of court proceedings and prepare rooms.
• Be an essential first point of contact for court users when required.

Skills

Customer service

Digital skills

Communication

Organisational skills

Team player

Job description

Ministry of Justice is seeking Operational Support Officers based at Leicester Crown Court to provide excellent customer service and administrative support to court and tribunal users, judiciary and management.

Role involves processing papers, maintaining records, and assisting with court proceedings while interacting with the public and professionals in a fast-paced environment. Standard full-time hours are 37 per week, with flexibility for part-time patterns.