Court & Tribunals Operations Support Specialist

Ministry of Justice; Lancashire; On-site; GBP 24,000 - 32,000; Full time

Job summary

Ministry of Justice in the United Kingdom is recruiting Operational Support Officers to provide excellent customer service and administrative support to court and tribunal users, judiciary and management. The role requires adaptability, attention to detail and ability to multi-task in busy court environments.

Standard full-time hours are 37 per week, with part-time and flexible patterns considered. You will handle papers, update records, liaise with public and professional users and help ensure

Qualifications

• Customer service skills; ability to work in a service-led customer-facing environment.
• Digital and administrative skills; with excellent attention to detail.
• Communication and organisational skills; able to communicate confidently in person, over the telephone, digitally and in written communications.
• Resilience and empathy to be able to deal with sensitive information and situations.
• A team player; able to work collaboratively and flexibly to deliver business objectives.

Responsibilities

• Preparing papers and files for court, tribunals, hearings and meetings including processing and handling sensitive information and accurately resulting outcomes.
• Creating and updating records digitally, interpreting information required on a court file accurately.
• Communicating with the public, the judiciary, other court and tribunal users and representatives of other agencies and organisations
• Supporting the smooth running of court proceedings, preparing court /hearing rooms and ensuring court runs efficiently.
• When required, you will be an essential first point of contact for all court users; meeting members of the public, which may include vulnerable witnesses, and their legal representatives.

Skills

Customer service

Digital and administrative skills

Communication skills

Resilience and empathy

Teamwork

Job description

Ministry of Justice in the United Kingdom is recruiting Operational Support Officers to provide excellent customer service and administrative support to court and tribunal users, judiciary and management. The role requires adaptability, attention to detail and ability to multi-task in busy court environments.

Standard full-time hours are 37 per week, with part-time and flexible patterns considered. You will handle papers, update records, liaise with public and professional users and help ensure