Court Services & Operations Specialist

Ministry of Justice; Wigan; Hybrid; GBP 23,000 - 30,000; Full time

Job summary

Ministry of Justice (HM Courts & Tribunals Service) is seeking Operational Support Officers to provide excellent customer service and administrative support to court and tribunal users, judiciary and management. You will handle papers, case progression, and communicate with diverse stakeholders in a dynamic, court-based environment.

Roles are 37 hours per week with non-contractual hybrid working. The team emphasizes accuracy, discretion with sensitive information, and collaborative delivery of

Qualifications

• Strong customer service skills in a service-led environment.
• Good digital and administrative skills with excellent attention to detail.
• Effective communication and organisational abilities across in person, phone, digital and written channels.
• Resilient and empathetic, able to handle sensitive information.
• Team player, able to work collaboratively to deliver HMCTS objectives.

Responsibilities

• Prepare papers and files for court, tribunals, hearings and meetings.
• Create and update records digitally with accurate court file information.
• Communicate with the public, judiciary, and other court users.
• Support smooth running of court proceedings and prepare courtroom spaces.
• Act as first point of contact for court users when required.

Skills

Customer service

Digital skills

Communication

Attention to detail

Teamwork

Job description

Ministry of Justice (HM Courts & Tribunals Service) is seeking Operational Support Officers to provide excellent customer service and administrative support to court and tribunal users, judiciary and management. You will handle papers, case progression, and communicate with diverse stakeholders in a dynamic, court-based environment.

Roles are 37 hours per week with non-contractual hybrid working. The team emphasizes accuracy, discretion with sensitive information, and collaborative delivery of