Court Operations & Frontline Support Officer

Ministry of Justice

Lancashire

On-site

GBP 18,000 - 26,000

Part time

7 days ago

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Job summary

Ministry of Justice in the United Kingdom is seeking an Operational Support Officer to provide excellent customer service and administrative support to court and tribunal users, judiciary and management. The role involves progressing cases through the court/tribunal system and supporting various functions within HMCTS, with regular contact with court users including judiciary and legal professionals.

The position is part-time (19 hours per week across three days) with primary base at Blackpool

Qualifications

Customer service skills; working in a service-led, customer-facing environment.
Digital and administrative skills; excellent attention to detail.
Communication and organisational skills; confident in person, phone, digital and written communications.
Resilience and empathy to handle sensitive information and situations.
A collaborative, flexible team player able to deliver business objectives.

Responsibilities

Prepare papers and files for court, tribunals, hearings and meetings, handling sensitive information.
Create and update records digitally, interpreting information for court files.
Communicate with the public, judiciary and other court users and agencies.
Support smooth running of court proceedings; prepare court/hearing rooms.
Be an essential first point of contact for court users when required.