Justice Admin & Operations Officer — Hybrid

Naija UK Connect; Leicester; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Hybrid work

Generous pension

Annual leave

Job summary

Ministry of Justice in Leicester is seeking an Operational Support Officer to support HM Courts & Tribunals Service. You will handle customer service and admin tasks, progress cases, prepare papers, and maintain digital records to ensure smooth court proceedings.

The role emphasizes adaptability, empathy with diverse users, and collaboration within a public-service environment. Visa sponsorship is restricted by new UK immigration rules for Skilled Worker visa holders.

Qualifications

• Strong customer service in a public-facing setting.
• Meticulous digital and administrative skills.
• Clear written and spoken communication.
• Resilience and empathy when handling sensitive information.
• Collaborative team player with flexibility to HMCTS objectives.

Responsibilities

• Provide excellent customer service and comprehensive administrative support to court and tribunal users, the judiciary, and management.
• Progress cases through the system, prepare crucial papers and files for court, and update digital records.
• Prepare hearing rooms and act as a primary point of contact for the public, including vulnerable witnesses.

Skills

Customer service

Digital skills

Communication

Resilience

Teamwork

Job description

Ministry of Justice in Leicester is seeking an Operational Support Officer to support HM Courts & Tribunals Service. You will handle customer service and admin tasks, progress cases, prepare papers, and maintain digital records to ensure smooth court proceedings.

The role emphasizes adaptability, empathy with diverse users, and collaboration within a public-service environment. Visa sponsorship is restricted by new UK immigration rules for Skilled Worker visa holders.