Court Operations & Public Services Officer

Ministry of Justice; Liverpool; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

Ministry of Justice is seeking Operational Support Officers to provide excellent customer service and administrative support to court and tribunal users, judiciary, and management. You will work as part of a team to progress cases, manage records, and ensure smooth court operations in a hybrid environment.

Roles are based at Liverpool Civil & Family Court (Family). The position offers flexibility with part-time and full-time patterns and a standard 37-hour working week, with hybrid working

Qualifications

• Strong customer service skills for a service-led environment.
• Good digital and administrative skills with high attention to detail.
• Effective communication across in-person, telephone, digital and written channels.
• Resilient and empathetic handling sensitive information.
• Able to work collaboratively and flexibly within HMCTS objectives.

Responsibilities

• Prepare papers and files for court/hearings, handling sensitive information and accurately recording outcomes.
• Create and update records digitally, interpreting information correctly.
• Communicate with the public, judiciary and other agencies as needed.
• Support smooth court proceedings, prepare rooms and ensure efficient operation.
• Be the first point of contact for court users when required, including vulnerable witnesses and representatives.

Skills

Customer service

Digital and administrative skills

Communication and organisation

Resilience and empathy

Team player

Job description

Ministry of Justice is seeking Operational Support Officers to provide excellent customer service and administrative support to court and tribunal users, judiciary, and management. You will work as part of a team to progress cases, manage records, and ensure smooth court operations in a hybrid environment.

Roles are based at Liverpool Civil & Family Court (Family). The position offers flexibility with part-time and full-time patterns and a standard 37-hour working week, with hybrid working