Court Services Support Officer – Customer Care & Admin

Ministry of Justice; Leeds; In loco; GBP 21.000 - 27.000; Tempo pieno

Descrizione del lavoro

Ministry of Justice in Leeds is recruiting Operational Support Officers for National Services to provide telephone-based and administrative support to court users. You will work in a team, handle calls from the public and legal representatives, and maintain accurate digital records.

The role emphasizes strong communication, empathy, and resilience, with a 12-week office-based training program. Occasional travel to other courts may be required, and the post is based at Ailsa House, Leeds.

Competenze

• Strong customer service skills in a service-led environment.
• Good digital and administrative skills with excellent attention to detail.
• Effective communication across in-person, telephone, digital and written channels.
• Resilient and empathetic when dealing with sensitive information.

Mansioni

• Taking inbound calls from the public and legal representatives and returning calls as required.
• Communicating effectively with the public, court users and other agencies.
• Delivering high standard customer service with empathy in challenging situations.
• Using email and webchat and undertaking general administrative work.
• Interpreting information to accurately update digital records.

Conoscenze

Customer service

Digital skills

Communication

Administrative skills

Teamwork

Strumenti

Email

Webchat

Descrizione del lavoro

Ministry of Justice in Leeds is recruiting Operational Support Officers for National Services to provide telephone-based and administrative support to court users. You will work in a team, handle calls from the public and legal representatives, and maintain accurate digital records.

The role emphasizes strong communication, empathy, and resilience, with a 12-week office-based training program. Occasional travel to other courts may be required, and the post is based at Ailsa House, Leeds.