Courier Operations Manager

InPost UK; Yeovil; On-site; GBP 40,000 - 60,000; Full time

Job summary

A dynamic delivery company in Yeovil is seeking a Courier Operations Manager to lead and optimise courier operations, ensuring exceptional customer service. The ideal candidate will demonstrate strong leadership in logistics, excellent people management skills, and a focus on operational efficiency. Responsibilities include fostering a customer-first mindset, tracking courier performance, and developing team talent. This role requires thriving in a fast-paced environment with a commitment to compliance and safety standards.

Qualifications

• Proven leadership in logistics, transport, or delivery operations.
• Strong people management and communication skills.
• Results-driven mindset with a focus on customer service and operational efficiency.
• Solid understanding of compliance, health & safety, and performance metrics.
• Ability to thrive in a fast-paced, high-volume environment.

Responsibilities

• Lead and optimise daily courier operations across core and lifestyle drivers.
• Drive a customer-first mindset across the courier network.
• Conduct inductions, training, and ongoing development of couriers.
• Track and report on delivery performance and KPIs.
• Develop and mentor internal talent to ensure operational continuity.

Skills

Leadership in logistics

People management

Customer service focus

Operational efficiency

Job description

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe? If so, read on, as we’re looking for a Courier Operations Manager to join our team in Yeovil!

We are delighted to announce that we have acquired Yodel, one of the UK’s largest delivery companies. The acquisition builds on the partnership established between InPost and Yodel in 2024, when Yodel began providing last-mile delivery through InPost’s “locker-to-door” service.

Today we become truly unique as the only delivery partner with a one-stop shop offer – we have the largest out of home delivery network that is now combined with to-door capabilities. Going forward, the acquisition of Yodel brings immediate scale to InPost's operations, expands our service offering, and provides greater convenience to retailers and customers.

About the role

Lead the final mile operation and deliver exceptional customer experience through high-impact courier management. As Courier Operations Manager, you'll drive performance, service excellence, and cost efficiency across a dynamic self-employed courier network — playing a critical role in delivering our "Courier First" strategy.

You’ll oversee day-to-day courier resource planning, performance management, and operational compliance, while also deputising for the Service Centre Manager, ensuring seamless service centre operations.

What you’ll be doing

• Courier Network Leadership

  Lead and optimise daily courier operations across core and lifestyle drivers.

  Build a flexible, high-performing courier network through targeted recruitment, onboarding, and engagement.

  Monitor and improve courier performance via reviews, feedback loops, and clear KPIs.

  Ensure full area coverage to mitigate business risk and meet delivery demands.

• Customer & Operational Excellence

  Drive a customer-first mindset across the courier network.

  Ensure all operational, legal, and Health & Safety standards are met.

  Oversee quality control at key touchpoints : morning sort, end-of-day handover, and final mile delivery.

  Identify and resolve underperformance, escalating where needed.

• Engagement & Development

  Conduct inductions, training, and ongoing development of new and existing couriers.

  Foster open communication through forums and courier engagement sessions.

  Partner with central teams on resourcing, planning, and service centre performance.

  Support courier retention by monitoring attrition and implementing improvement plans.

• Reporting & Budget Control

  Track and report on delivery performance, courier satisfaction, and service centre KPIs.

  Manage costs linked to rate cards, ad hoc fees, and operational expenses.

  Provide daily financial updates to the Service Centre Manager.

• Leadership & Succession

  Act as deputy for the Service Centre Manager when required.

  Develop and mentor internal talent to ensure operational continuity.

  Support HR and disciplinary processes in line with company policy.

  Promote a strong safety and compliance culture across all teams.

What we need from you

We’re looking for people who are ready for a fast paced environment, get their kicks out of problem solving and can balance getting today's stuff done, whilst building for the future. We’re looking for people with drive and natural curiosity – who want to do things differently. And do them brilliantly.

• Proven leadership in logistics, transport, or delivery operations.
• Strong people management and communication skills.
• Results-driven mindset with a focus on customer service and operational efficiency.
• Solid understanding of compliance, health & safety, and performance metrics
• Ability to thrive in a fast-paced, high-volume environment.

The InPost process

We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us! We will try our best to get back to you within a few days to let you know if we’d like to take you to the first stage. This normally involves a 20 minute chat with our Talent Team. If we both feel the connection, you’ll then go through another one or two stages, depending on the level of the role.

At InPost, we love uniqueness. Our strength is our people.

We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.