Country Manager

Global Edge Group; England; On-site; GBP 59,000 - 89,000; Full time

Job summary

A multinational recruitment firm is seeking a Country Manager for its operations in Guyana. The ideal candidate will lead the recruitment and support center operations, ensuring compliance and operational excellence. Responsibilities include managing recruitment teams, overseeing business operations, and fostering local culture. The position requires 8-12 years of experience with strong leadership skills and financial acumen. An MBA is preferred. This role offers a dynamic environment requiring strategic thinking and the ability to manage multicultural teams.

Qualifications

• 8-12 years of experience in recruitment, staffing, or shared services, with at least 5 years in leadership roles.
• Strong financial acumen and experience managing budgets.
• Demonstrated ability to lead multicultural teams.
• Proven experience establishing or scaling support center or BPO operations.

Responsibilities

• Oversee all business operations within Guyana, ensuring compliance and performance metrics.
• Lead recruitment teams to meet placement targets for local and international clients.
• Manage payroll processing, accounting support, and HR administration in the support center.
• Build and retain a high-performing local leadership team.
• Represent the company with local authorities and partners.

Skills

Leadership

Budget management

Strategic thinking

Communication

Stakeholder management

Education

Bachelor’s degree in Business, Management, or related field

MBA preferred

Job description

Location: Georgetown, Guyana

Department: Recruitment Operations & Support Center Leadership

Classification: Full-Time, Exempt

Position Overview

The Country Manager – Guyana is responsible for leading all recruitment and support center operations for the company within Guyana. This role combines strategic oversight of recruitment delivery (clinical, technical, or corporate) with management of the company’s regional high-value support center, including back-office, compliance, finance, and administrative functions. The Country Manager ensures operational excellence, drives business growth, and fosters a high-performance culture aligned with the organization’s global standards and values.

Key Responsibilities

1. Strategic & Operational Leadership

• Oversee all business operations within Guyana, including recruitment, credentialing, payroll support, accounting, and shared services.
• Translate global business objectives into local operational plans and performance metrics.
• Maintain compliance with local labor laws, tax requirements, and international operating standards.
• Develop and monitor budgets, financial performance, and key performance indicators (KPIs) across departments.

2. Recruitment & Delivery Oversight

• Lead recruitment teams to meet placement targets for local and international clients.
• Ensure quality standards in candidate sourcing, screening, onboarding, and credentialing.
• Partner with global delivery and account management teams to align client service levels and turnaround times.
• Champion continuous improvement initiatives across recruitment processes and data integrity.

3. Support Center Management

• Manage the Guyana support center functions including payroll processing, accounting support, HR administration, and technology.
• Oversee staffing, scheduling, and training of support staff to ensure high productivity and service quality.
• Identify opportunities for automation, process efficiency, and shared‑services scalability.
• Ensure robust data privacy, cybersecurity, and infrastructure reliability.

4. People & Culture

• Build, mentor, and retain a high‑performing local leadership team.
• Promote a collaborative, inclusive culture consistent with global corporate values.
• Implement employee engagement, recognition, and professional development programs.
• Lead local compliance with health, safety, and workplace policies.

5. Business Development & Stakeholder Relations

• Represent the company with local government authorities, clients, and partner organizations.
• Identify opportunities to expand recruitment and support service capabilities in the region.
• Serve as the face of the company in Guyana—building credibility, relationships, and community engagement.

Qualifications

• Bachelor’s degree in Business, Management, Human Resources, or related field; MBA preferred.
• 8–12 years of experience in recruitment, staffing, or shared services, with at least 5 years in leadership roles.
• Strong financial acumen and experience managing P&L, budgeting, and cost controls.
• Demonstrated ability to lead multicultural teams and manage complex, matrixed operations.
• Proven experience establishing or scaling support center or BPO operations a plus.
• Excellent communication, negotiation, and stakeholder management skills.

Key Competencies

• Strategic Thinking & Business Acumen
• Operational Excellence & Process Improvement
• Leadership & Team Development
• Client Service Orientation
• Cultural Agility & Local Market Insight
• Financial Management & Accountability