Counter Sales Associate

Wolseley Canada Inc.; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading wholesale distributor in the United Kingdom is seeking a customer service representative to provide prompt product knowledge and support to clients. You will respond to inquiries, prepare quotes, and assist with orders, all while maintaining positive relationships with customers. Ideal candidates should have previous technical sales or customer service experience in wholesale, along with a strong understanding of HVAC and plumbing products. Comprehensive benefits and career development opportunities are offered.

Benefits

Comprehensive benefits package

Paid vacation and sick time

Education reimbursement

Employee discounts

Bonus programs

Qualifications

• Previous technical experience in sales or customer service in wholesale or distribution.
• Local market knowledge with HVAC and Plumbing will be an asset.
• General computer skills including Microsoft Office required.

Responsibilities

• Offer prompt product knowledge and information to customers.
• Respond to customers in a timely manner in person, by phone or email.
• Prepare small order quotations on urgent contracting jobs.
• Pick customer orders from warehouse.
• Perform necessary product research in catalogues and online.
• Verify all items are available for the customer as ordered.
• Build positive relationships with customers and associates.

Skills

Technical sales experience

Customer service skills

Professional communication

Local market knowledge in HVAC/Plumbing

General computer skills

Tools

Microsoft Office

AS400

Job description

At Wolseley Canada, our leading-edge is the knowledge and insight found in every corner of our organization. Here, you’ll build strong relationships and support critical industries that touch the lives of Canadians. Every day, we show up with intention and pride; in ourselves, our associates, and our customers. You’ll have a solid foundation to try new things, uncover new possibilities, challenge yourself, and grow your career. Does this sound like somewhere you’d like to be?

Wolseley Canada is the leading wholesale distributor of plumbing, HVAC / R, waterworks and industrial products in the country and working here means, a network of possibilities, a place you are valued and a higher standard.

Join the Pros!

What’s in it for you?

• Regular business hours Monday to Friday
• Comprehensive benefits with premiums fully paid for by the company for the "Core" package starting the first day of employment.
• Career development and training opportunities
• Life insurance, disability and wellness program
• Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution
• Paid vacation and sick time and day off on your birthday!
• Bonus programs that include annual performance and profit sharing
• Employee discounts on top brands of plumbing and HVAC / R products
• Education reimbursement for employees
• Employee referral program
• Safety shoe reimbursement

What you will do :

• As the first point of contact you will be required to offer prompt product knowledge and information to customers in a professional manner
• Respond to customers in a timely manner in person, by phone or email
• Prepare small order quotations on urgent contracting jobs
• Pick customer orders from warehouse
• Perform necessary product research in catalogues and online
• Verify all items are available for the customer as ordered and scheduled
• Responsible for building positive relationships with customers and associates
• Take initiative to maintain stock of the counter area as needed
• Offer help and assistance in the warehouse if required

What you will bring :

• Previous technical experience in sales or customer service in wholesale or distribution required
• Local market knowledge with HVAC and Plumbing will be an asset
• General computer skills including Microsoft Office required. Experience with AS400 an asset.
• Must have exceptional customer service and professional communication skills