Council Tax Officer

NPT Pass; Neath; Hybrid; GBP 27,000 - 32,000; Full time

Job summary

Neath Port Talbot Council is seeking a Council Tax Officer to assist taxpayers with inquiries related to billing and collections. The role entails ensuring accurate billing, providing excellent customer service, and managing account amendments. Successful candidates will have strong computer skills and relevant customer service experience. This position offers hybrid working, a competitive pension package, and various employee benefits.

Benefits

Generous holiday entitlement

Employee Assistance Programme

Local Government Pension Scheme with 22.4% employer contributions

Discounted gym membership with Celtic Leisure

Development opportunities

Qualifications

• Proven experience in a busy team environment.
• Experience dealing with the public in a customer-facing role.

Responsibilities

• Assist taxpayers with billing and collection queries.
• Ensure accurate billing and application of discounts.
• Process amendments to accounts and manage direct debits.

Skills

Excellent computer skills

Customer service experience

Ability to work under tight deadlines

Tools

Microsoft Office

Job description

Details of the job are provided below. Further information is available in the Job Description and Person Specification.

Job details

Job reference REQ04803
Date posted 28/11/2025
Application closing date 07/12/2025
Location Neath Civic Centre
Salary £27,694 - £31,022 Per Annum
Package Generous holiday entitlement, Employee Assistance Programme, Local Government Pension Scheme with 22.4% employer contributions, discounted gym membership with Celtic Leisure and excellent development opportunities
Contractual hours 37 Basis Full time
Job category/type Finance

Working Style

Your workstyle will be a mobile hybrid worker in this role which gives you the flexibility to work from home and from a variety of Council workplaces.

About the role

We are currently seeking motivated, driven individuals with excellent customer care skills to join our team as Council Tax Officers.

You’ll provide a professional service assisting taxpayers with a variety of queries in relation to the correct billing and collection of Council Tax. This role can be challenging, you will be dealing with sensitive financial matters in a busy working environment involving continuous change. However, you’ll be playing a crucial role in supporting the Council in maximising its financial resources which assists in funding and delivering services to residents in the borough.

Responsibilities

• To develop and maintain a high standard of technical knowledge in Council Tax administration.
• To ensure taxpayers are billed accurately with all relevant discounts and exemptions in a timely manner.
• To provide a high standard of customer care in a busy and demanding environment.
• To undertake general activities in relation to the administration and recovery of Council Tax, including:
  • Processing amendments to accounts
  • Issuing of bills, reminders, summons and liability orders
  • Interviewing taxpayers face to face
  • Dealing with taxpayers by phone / email and letter.
  • Processing direct debit mandates, unpaid direct debits including liaison with bank / building societies
  • Recommend write offs
• To carry out site inspections and visits for various purposes as required.
• Maintain work records and provide management with statistical information as and when required.

Qualifications and Experience

• Excellent computer skills and be fully conversational with all Microsoft packages.
• Experience of working within a busy team to tight deadlines.
• Experience of dealing with the public/customer.

Benefits

• Hybrid working (in some roles) and flexible working schemes to improve your work life balance.
• Benefit from a competitive employee package with a remarkable 22.4% employer pension contribution.
• Access discounted gym membership with Celtic Leisure.
• Utilise the cycle to work scheme with up to 40% off bikes and cycling equipment.
• Purchase a new car through Tusker salary sacrifice scheme.
• Enjoy exclusive discounts at local and national retailers with the Smart Spend app through our staff wellbeing group.

Contact Information

Email: [e-mail]

Phone: [phone]

Background Check

• This post is subject to a basic DBS disclosure.

Welsh Language Requirements

Welsh Language skills are not required.

Additional Information

Applications may be submitted in Welsh, applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Guaranteed Interview Scheme

We offer a guaranteed interview scheme for candidates who have a disability and armed forces veterans. In support of employees of Tata Steel who are at risk of redundancy, or have been made redundant in 2024, Neath Port Talbot Council is offering a guaranteed interview for jobs across the Council. Please note that applicants must meet all the essential criteria, as shown in the person specification, to qualify for a guaranteed interview. If you are or going to be affected by the job losses at Tata Steel then we would welcome an application from you. Just make it known on your application form that you are currently at risk of redundancy or you have been made redundant.

Commitment to Development

At Team NPT, we all work together to serve the people, communities and businesses of Neath Port Talbot. We are committed to providing training opportunities and the professional development of all our employees. We look forward to welcoming you to Team NPT.