Costa Coffee Barista

Goldex Investments Ltd; Maidstone; On-site; GBP 20,000 - 25,000; Full time

Job summary

A premier coffee franchise operator is seeking an enthusiastic Barista to join their team. The position involves crafting quality coffee and delivering excellent customer service. Ideal candidates will have a positive attitude and strong communication skills, and a background in retail or hospitality is preferred. The company offers extensive training, career development opportunities, and attractive employee benefits, including a discount on products and access to a pension scheme.

Benefits

50% staff discount and a free core drink

Full structured training

Company pension

Holiday accrual system

Recognition opportunities

Qualifications

• Strong personality and willingness to learn.
• Experience in customer service is preferred.
• Flexibility to work various shifts.

Responsibilities

• Crafting great coffee and serving customers with a smile.
• Maintaining health & safety across the store.
• Learning about Costa products and promoting them.

Skills

Positive outlook

Excellent communication skills

Hard-working attitude

Ability to work in a team

Reliable and committed

Job description

A passion for coffee and people is just the start of what we're looking for. So, what else makes a great Barista?

Required skills and qualities

• A positive outlook, can-do attitude, and bags of personality
• A passion for delivering excellence in everything you do
• The communication skills to strike up a good conversation with our customers daily
• A hard‑working attitude and multi‑tasking skills, enthusiasm to execute outstanding customer service
• Friendly manner
• Communicate confidently with customers
• Flexible approach (ability to be multi‑skilled)
• Willingness to learn
• Ability to work within a team and individually
• Presentable and able to follow uniform brand standards
• Reliable & committed
• Flexible to be available for shifts

Desirable

• Worked within a customer facing environment
• Worked in the hospitality/retail industry
• Barista experience

Here at Costa Coffee, we want to inspire the world to love great coffee. We're all about embracing passion, energy and teamwork to serve memorable moments for every one of our customers. As a Costa Barista, you'll not only enjoy the pride of working for the nation's favourite coffee shop, but you'll also receive great training and benefits. So, you're sure to enjoy Costa Coffee as much as our customers do.

A bit about the role Day to day, you'll be making coffee that provides uplifting moments for our customers. That means sustainably sourced beans and velvety milk coffee, topped with our signature art and delivered with your signature smile. What's involved?

Responsibilities

• Crafting great coffee that hits that sweet spot every time
• Serving customers with a smile so they walk away happy and excited about their next visit
• Soaking up all there is to know about Costa products – don’t forget our teas, frappes, seasonal ranges and much more
• Working with your team to maintain health & safety and cleanliness across the store
• Most importantly, having fun – this is your time to learn, develop and meet great people. At the heart of Costa Coffee are our values. We believe in Passion, Warmth, Trust and Courage.

We're the No. 1 coffee brand in the UK for the 15th year in a row. Here, you'll be part of a genuine, passionate and warm team that shares a love for coffee and a desire to deliver great experiences to our customers, communities and people. We celebrate inclusion and equality and believe everyone should bring their true self to work. We advocate collaboration and transparency. And embrace differences in all that we do.

This Costa store is owned & operated by Goldex Investments Ltd. We are an Award Winning Multi Brand Company with stores throughout the South East of England… our motto is “Investing In The Future” and that includes our staff. Our People Are What Makes Us Great! Goldex Investments Group Ltd, established in 2005, is one of the UK's largest Costa Coffee franchisees and a diversified operator across hospitality, property and wellness sectors. With over 43 Costa stores and brands like Kaspa's Desserts, Goldex Workspace, and Goldex Fitness, the company employs 500+ staff nationwide. In 2025, Goldex became the UK Master Franchisee for Gong Cha, the global bubble tea brand. Known for award‑winning excellence and career development, Goldex also champions community support – donating over £250,000 to charitable causes, including building a school in Ethiopia to support a coffee‑growing community for 1,000+ children. Headquartered in Kent, Goldex continues to grow through innovation, integrity, and a people‑first culture. Learn more at goldexinvestments.com.

Benefits

• 50% staff discount and a free core drink whilst working, 25% off all Costa Coffee stores (discount card)
• Full, structured training including Barista, Brand Standards, Food Safety Level 2
• The potential opportunity to become a Barista Maestro along with the corresponding pay rise and senior duties in store
• We love to internally promote our staff so they grow with us, creating a long‑term career path
• Company pension
• Holiday accrual system
• Refer a friend scheme and receive £150 per candidate (T&C's apply)
• 20% off Goldex Staycations on the Thanet Coast (for 2 or more nights)
• Opportunity to volunteer for the Goldex and Costa Foundation
• Access to a range of local and national discounts with The Life Style Card
• Recognition opportunities: Hampers for work anniversaries, Store of the Month, Customer Feedback Award and Achievement Awards.